Customer Reviews: Read 43 more reviews...
 12" Digital Frame has one big issue. July 21, 2008
The Energy Efficient Light Sensor on the top is faulty on the model #SPX 12E (12" Digital Frame). If you get your finger near it and block the light..or if you move the frame and it senses a light change it will completely shut off the screen. Tech support says go into settings and turn off the sensor.
SD card reader doesn't work, movie files didn't transfer, but the pics that did load looked awesome July 4, 2008
After MUCH research, I finally opted to purchase this frame (Consumer Reports got this one wrong). I actually got this frame for my husband for Father's Day. I was soooo excited as I knew he would love this frame to display a "digital brag book" of his family on his desk at work, but boy did I have my work cut out for me in getting the pics transferred. Unfortunately, one of the features that this camera markets is being able to load pictures directly from your computer via a USB cable. However, after I loaded the pics directly from my computer (could not download the SyncPix software as it is NOT compatible with my iMac), I noticed that the slideshow wasn't operating correctly. It would hang up on certain pics, then "unhang" and fly through the next couple, hang up again, etc. The performance was very erratic. So, I looked through the manual and in the FAQ of the manual, it specifically states that the "Frame optimizes pictures ONLY when they are transferred with a memory card.... We recommend transferring images using a memory card and the built-in transfer mechanism." Pretty frustrating since the way the product markets itself is a bit misleading. UGH...so since I was working on getting the pics loaded at midnight before Father's Day, I was desperate to get the pics loaded "optimally", so after the long length of time it took me to get the pics written to an SD card, I was excited to load them to the frame. Unfortunately, the SD card reader didn't work. The frame would recognize the frame and begin the copy process, but then it would just freeze and not complete the transfer. I did google to see if this was a common problem, and I did find a couple of other reviews where the SD card reader didn't work. So, again desperate to have the frame loaded with wonderful pics for my hubby for Father's Day, I transferred pics to a CF card, and when I put the card in the frame, the frame didn't recognize that a card was present, so I thought I needed to push it in a little further... BIG mistake. The card got jammed in the reader. After much time and effort (won't bore you with the details), I finally got the card out figuring I must have put it in the wrong way, so I repositioned and inserted the card again. Once again, the frame is not recognizing a card being present, so I pushed a little further (my judgment was probably a bit clouded since it was now in the wee hours of the night before Father's Day), and the CF card jammed AGAIN. I got it out and finally was able to insert it correctly, and the pics transferred. Unfortunately, the videos didn't transfer. In addition, I really would prefer to use the SD card as the only CF card I have is the one I keep in my camera, and I don't want to have to mess with that everytime I want to load new pics to the frame, so I sent the frame back and Amazon quickly sent me a brand new replacement frame. Unfortunately, the SD card reader on the replacement frame didn't work either, and the videos still don't transfer. I am sending back again for a refund. It was super disappointing because the pics that did display are very clear and crisp, and I like the slideshow options available as well (1. # of slide show images... you can choose 1, 2, 3, 4, or sequence...which shows first one, then two, then three, then four 2. Transition effects- lots of options to choose from-random, none, inward, outward, gradual, blocks, down, up, left, right 3. Slideshow Order-ordered or random (love the random feature) I was really bummed out that this frame didn't live up to the expectations or the Consumer Reports recommendation. Consumer Reports got this one wrong.
 I'm waiting for a replacement June 28, 2008
well, I read all the reviews including Consumer Reports. I concluded that either the frame works out of the box or it doesn't, and decided to give it a try. I also promised myself that if it didn't download the pictures as soon as I got it, I wouldn't waste all the time trying to get it to work, but rather just repackage it and send it back. Well, I lost - about 10 hours trying to get pictures in it, then deleting every third one that seemed to lock it up. But I gotta say, when it worked it was amazing! Incredible picture clarity and it compresses the photos to store 3000 photos on its 256MB of internal memory. It's supposed to have many other unique features that make it a great choice - if it works. But it wouldn't run straight from my memory card (it didn't recognize the card), wouldn't run a thumbdrive (same problem) and wouldn't automatically download photos as it's supposed to do. I did get enough photos in it after working on it all weekend (downloaded from my computer via USB connection) to enjoy it for one day at work - though I did have to reboot it every few minutes. I set the slideshow for 3 seconds - it ran at random speeds, sometimes 3 seconds, sometimes 30 seconds. It never showed more than 5 photos before locking up and requiring reboot. How irritating. I've sent it back and want another one. I'm very hopeful the next one will work! I do truly like the picture quality and special features of this frame when it works.
 Easy to use, great picture June 26, 2008
This frame was very easy to set up, just put your memory card in the slot and it imports your pictures and video while applying compression and orientation automatically. The pictures look excellent, but the video playback is just adequate, thus 4 stars. Be careful putting the SD card in the slot, the opening is a little too big and before I knew it, the card was stuck between the frame and the display panel (I loosened a few screws and it came right out). I bought two of these and they both looked and worked great.
Very nice frame June 20, 2008
This is an excellent frame. The quality of the wood is really a step above others I have seen. There were some glitches with the software, but one of their engineers worked with me and even made improvements to the software based on our interactions. It would have been great for it to work flawlessly out of the box, but the exceptional customer service is notable.
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