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| LG CG225 Prepaid Phone (Tracfone) | 
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| Brand: LG
Category: Wireless
Buy New: $69.99
Avg. Customer Rating:  7 reviews
Sales Rank: 8043
Color: Black
Media: Wireless Phone Accessory
Shipping Weight (lbs): 0.9
Dimensions (in): 0 x 0 x 0
Model: CG225
UPC: 616960005209
ASIN: B000X9AM8I
Release Date: October 15, 2007
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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| Customer Reviews:
| Showing reviews 1-5 of 7 | | NEXT » |
 Okay Phone, don't trust customer support July 25, 2008
5 out of 5 found this review helpful
Okay, first off, I'll talk about the phone.
First, it's a pretty good entry level flip phone. The quad-GSM does come in handy, so you can get service just about anywhere. The pictures are okay, and the screen could be a little bigger. And real-tones are a nice touch also. However, Tracfone is notorious for locking features. The web-browser will only work on their website, and it will still charge you if you try to get to another site. You cannot get different ringtones unless you email yourself a MIDI ringtone, or get the tones from their site. And the reception is great, but note it will either run on AT&T's network, or T-Mobile's network; Tracfone doesn't have a network of it's own.
Now to customer service. It flat out SUCKS. I recently upgraded my phone to the new Motorola w376 with Bluetooth, I found out they disabled all the good features on this phone. Anyway, I tried to transfer my number and minutes over to the new phone over the website. They said it would 24-48 hours, and it's been about a week now. I called CS, they said the reason the number porting was taking so long was because one phone was a GSM phone while the other was CDMA. Total BS, both phones run off of GSM; it just sounds like they don't know what they're doing.
Overall, if you can handle the CS, by all means get a Tracfone. However, if that's one of the big selling points for you, stay away from Tracfone.
 Tracfone=Customer Service Nightmare July 20, 2008
3 out of 6 found this review helpful
I would have given this no stars if Amazon provided that option! I can't say enough bad things about Tracfone and its terrible customer service. I purchased a Tracfone online and tried to carry over my old cell number. It was a nightmare; the phone itself was ok, but activation was impossible. I can't even remember how many hours I spent on hold to India trying to work things out (note: the customer service reps did their best despite language issues, clearly they are not equipped to solve customer problems and are probably directed to just string customers along or inspire them to give up). After a month, I gave up, lost my old cell number, and had no phone for weeks. I had to work hard to get a refund, they really make it impossible for you if you have any problems. Spend a few more bucks and get one of the other pay as you go plans, Tracfone is not worth the headache.
 TracFone Rules!! June 19, 2008
11 out of 13 found this review helpful
I've used TracFone since 2003 when I was pregnant with my first child. I've never had any problems with their service and even got clear signal on vacation 400 miles away! It has been a wonderful service for us and very inexpensive since we mostly use it for emergencies or short phone conversations.
***You can buy bundles of minutes (which must be used within a set time limit of 90 to 365 days) from the Tracfone web site on your home PC or directly from your phone's web browser.***
The above sentence is NOT true. There are no limits on your minutes only your airtime. Every 90 days I buy a 90 minute card for about $20 and all of my previous minutes roll over with it. I've even switched phones and they will swap your airtime & minutes from one phone to another.
I've found the service very easy and convenient. The few times I've had to call customer service (to switch to a new phone) they have always been thorough, informative & courtious.
I have no plans to switch service from TracFone anytime in the near future and am very pleased with their service & products.
Review of Tracfone Service June 18, 2008
10 out of 23 found this review helpful
This is a review of Tracfone's service, not this particular phone. I purchased a new Tracfone in 2007 and used it for months no problem, adding minutes and time via their web site whenever I needed them. That same year, when my family and I were vacationing in Florida, my daughter was burned in an accident and spent three weeks in a Florida hospital. All of the calls I had to make during this time ate up my minutes (roaming), even though I still had tons of airtime left before my next "due date." I went online to buy more minutes, but instead of adding them, somehow the code I entered cancelled my phone number. I called customer service, and was put on hold for at least 10-20 minutes each time while I was shifted from "supervisor" to "supervisor," each of whom offered a different explanation for my problem. All of the explanations were wrong: I was told I had let my airtime expire (nope). I was told I had requested a new phone number online (nope). I was told that my type of phone had never been registered with Tracfone (nope). I was told that my phone was too old to use with Tracfone, and that they had tried to contact me months before to get me to buy a new phone (nope). I told each "supervisor" that I was in an emergency situation with my daughter, and that I needed my phone service restored immediately, but all they would do was offer fictitious reasons that the malfunction was my fault. NO ONE HELPED ME. When I said that if they wouldn't help me, they needed to refund my money, they told me they couldn't give refunds on prepaid minutes. Finally, after over an hour of this nonsense, I lost it and screamed at the call center person. I demanded that they give me the phone number of their headquarters. Their response? They gave me the exact same number of the call center I was already dealing with! As soon as we were settled back in Maryland, I Googled Tracfone to find an address for their headquarters and sent a letter detailing everything that had happened. I also copied the body of the letter into an email and sent it to their customer service contact online. For over a month, I heard nothing. Then I got an email from customer service, asking if anyone had contacted me yet. I replied that they had not. I never heard from them again. THE MORAL OF THE STORY IS: NEVER, NEVER USE TRACFONE! IF SOMETHING GOES WRONG, THEY WILL NOT HELP YOU!!!! Read online comments--there are hundreds of Tracfone customers out there who have had horrible experiences with the service!
Damage Resulting:
$85--never refunded. An hour plus on the phone trying to resolve the situation, another hour spent writing letters and emails that got ignored. Frustration levels through the roof with a company that could have cared less.
Only good to be used at home and they are STEALING YOUR IDENTITY June 12, 2008
6 out of 19 found this review helpful
The connection is good only at home. 20 miles away from home, you get connection only by LUCK. Do NOT depend on it.
To add airtime from Tracfone is extremely painful:
If add it from their website (most of time it ends up ERROR and ask you to call the service representative), the webpage asks a lot of unnecessary information, then sends hundreds digits you have to key in to your cell phone.
If add it thru calling their service representative, the representative will try to STEAL YOUR IDENTITY by ask you all unrelated information. Besides credit card and your cell phone ID, they ask:
* Name
* Address
* Other cell phone numbers
* Social Security Number!!!!!!!!!!!!!
* Birthday?????????????????
If you refuse to answer the question, they will argue that 'Our System Requires It'. Who cares about their system? I do care about my own IDENTITY SAFETY.
However, if you still want to jump into the trap, there is a way to beat their stealing:
***** Besides credit number and you cell phone ID, give them all FAKE information. ****
I tried the strategy, and it works
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