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palm Treo 680 Smartphone (AT&T)

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palm Treo 680 Smartphone (AT&T)
palm Treo 680 Smartphone (AT&T)

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Brand: Palm
Category: Wireless

List Price: $399.99
Buy New: $225.00
You Save: $174.99 (44%)


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Avg. Customer Rating: 3.5 out of 5 stars 39 reviews
Sales Rank: 4024

Color: Silver
Media: Wireless Phone
Battery Type: Lithium Ion
Display Size: 4
Shipping Weight (lbs): 0
Dimensions (in): 0 x 0 x 0

Model: 680
UPC: 805931024466
ASIN: B000KPY83K

Release Date: November 24, 2006
Availability: Usually ships in 1-2 business days

Customer Reviews:
Showing reviews 26-30 of 39
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1 out of 5 stars 4 phones and counting...   February 9, 2007
 4 out of 14 found this review helpful

I've had the same problem other users are having with the losing signal and never finding it again with Cingular. I've gone through 4 phones - the same thing over and over. Never did they (or I) put 2 and 2 together to see that it was the SD card (although right now it's working, and the card is not in it - go figure!). So, I guess the options are not download things, but have the phone work, or download things onto my SD card, and not have a phone?


2 out of 5 stars Some bugs need to be worked out   February 8, 2007
 4 out of 11 found this review helpful

I got a new Treo 680. Sync'd well with my Mac, everything great except I couldn't get the Bluetooth to connect to my car (Upgraded from a 650, bluetooth worked great). Called Cingular, spent half an hour on the phone to be told that they didn't trouble shoot bluetooth, I need to call Palm; 45 min on the phone with Palm at a call center in India (and a thick accent) with somebody that just ran me through a standard hard-reset, and after this game for awhile, told me I need to trade it in. So then called Palm again the next day, and at first was told I was being transfered to tech support again, when I declined explaining I had been down that road, finally got to someone to authorize return (got it via phone call originally). I was told to wait 3-5 days for the shipping label, and I was told I could not take it to the local Cingular store. After a week, I called again. "Oh no, it takes "10" days to get the labels, oh but you could take it to the local store and trade it in....

Took it to the local store, got another phone. Bluetooth still didn't work. The "tech" in the store was no help (By this time I knew more than him). I tried to load my backup via my computer, this time it over-wrote everything on my computer and my contacts and calander were GONE! (I had made a backup just in case). Finally with hard resets, got the phone to load my data. The next day the phone lost contact with Cingular and never regained connection. I then called Cingular again, and the person I spoke then said she had no other ideas and that I needed to send it back.... She implied that some of the 680s were having problems and even advised me to get a 750 instead! Took out the SIM card, and seemlessly went back to my Treo 650.

The phone's internet was 3 times faster than my 650 (the first 680), and overall seemed faster than my 650. This is the only reson I am even giving it 2 stars. My advice, wait awhile (or wait for the iPhone).



2 out of 5 stars Good Phone, if it Actually Worked   February 6, 2007
 5 out of 10 found this review helpful

I'm a gadget freak, so when I bought this device for my wife, I did so thinking I would be able to train her on how to use the device and maximize her efficiency with it. At first sight, the phone looked pretty good. The feel of the phone was good and it doesn't have that bulky antenna that plagues the previous version. It is light and feels good in the hand. I'm a windows guy so navigating the Palm OS menu system was fairly unfamiliar to me which took some learning. I didn't care for some of the navigation menus. Some settings were stuffed in odd places and it took us forever to find some simple settings that should have been pretty easy to find. Other than that, the phone seemed, at first, pretty good with a lot of features packed into the tiny device.

Now, after about 2 weeks of use, my wife called me one day and told me the phone wasn't working properly and she couldn't connect to the cingular network. When I got home, I took a look at the phone and sure enough, the phone was searching for network and never found the cingular network. I tried various options to try and bring it back to life but nothing intuitive worked, so we went to the local cingular store and after some convincing (since I bought it from amazon.com) they exchanged the phone for another one. This phone lasted the longest, about 3 weeks before doing the exact same thing. This was weird because the first phone was from amazon and this one was directly from a cingular store but both were doing the same thing. It would be unlikely that the phones were of the same "batch" and we were just unlucky. This second phone lasted all of 2 days and the same problem happened again. Getting very frustrated at this point, we again took the phone back to the store. Instead of outright giving us another one, we spent and hour in the store while the various people tried to fix it. The tried their SIM cards in it, tried rebooting it (like we hadn't done that before) and among other things, taking out the SD Card. Well low and behold, after taking out the SD Card and rebooting it, it connected back to the network. So we found our problem, or at least we thought we did at that time. It had something to do with when the phone accessed the SD Card it freaked out. They told us since we didn't get the SD Card from them we would have to get it replaced through the manufacturer, which we promptly did. After getting the replacement SD Card and putting it in the phone, it preceded to work for another week. Then it freaked again and stopped connecting to the network. So now we knew it wasn't the SD Card after all. We took the SD Card out, rebooted the phone, and it connected back up to the network, FOR ABOUT MINUTES!!! So by now we were fed up with the Treo 680 and went back to the cingular store for a exchange. We got the to trade it out for a BlackJack. I personally like the BlackJack much better because the navigation around the device is much more intuitive. I think my wife likes the BlackJack better as well and so far we havn't had any network connectivity problems.

Overall, if we had got a phone that worked I think I might have given a rating of 4 stars. Since we never got a decent phone out of 3 replacements, I just can't do that. 2 stars for a decent phone, if it worked.



1 out of 5 stars terrible battery life compared to the 650   February 1, 2007
 5 out of 10 found this review helpful

The good news is they fixed a lot of the things about the Treo 650's interface that were clunky, and it seems to crash less, but the battery life is significantly less than the 650 in my experience -- so much so, that I wish I had never "upgraded" to the 680.


3 out of 5 stars took palm treo 680 to india and wished I hadn't!   January 26, 2007
 4 out of 10 found this review helpful

i purchased the palm 680 nov 30th in an effort to be able to buy a local sim card for my trip to India 2 weeks later - the guys at the Cingular store told me it would work anywhere in the world, and also got me an unlock code (if it doesn't take another sim card, why have an unlock code?!) but guess what - no you can only roam at $3./minute internationally (that's with taxes). I spoke on the phone for 90 minutes and my roaming bill alone is almost $300...the card slot cover is already coming off, and the battery issue listed below are truely annoying - but palm supposedly now has a software fix for it as of jan 21...it's too late to return the phone now that I'm back, or I would.

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