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| BlackBerry Pearl 8100 Smartphone Black (T-Mobile) | 
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| Brand: BlackBerry
Category: Wireless
List Price: $349.99
Buy New: $38.24
You Save: $311.75 (89%)
New (1) Used (1) from $38.24
Avg. Customer Rating:  137 reviews
Sales Rank: 1663
Color: Black
Media: Wireless Phone
Shipping Weight (lbs): 0.9
Dimensions (in): 0 x 0 x 0
Model: 8100
UPC: 610214613370
EAN: 0610214613370
ASIN: B000ID10JE
Shipping: Eligible for Super Saver Shipping
Promotion: Data not available Terms and Conditions
Availability: Usually ships in 24 hours
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| Customer Reviews:
 Great phone January 1, 2008
3 out of 3 found this review helpful
I switched from Samsung SPH-i700 Windows Mobile based phone to this one, and I was a little nervous because I was so used to all the features of Windows Mobile (calendar, tasks, etc.) with a full virtual keyboard and handwriting recognition. Once I used the Pearl for a few days, I couldn't be happier! I switched from Verizon to T-Mobile, and haven't noticed any difference in service either. Now I have owned Pearl for over 3 months, and have traveled to some very remote areas in California, but haven't had any trouble whatsoever. I even used the NAVTEQ GPS service with the phone (using a Holux puck), which was fine too.
I like the BlackBerry Desktop Manager a lot better than ActiveSync to sync up my phone with my Outlook data. Also I can do it wirelessly via Bluetooth which is very convenient. I plug in my phone in the breakfast area and my main computer is about 40 feet away with 3 walls and two large areas in between, but it connects every single time without a problem.
My only big complain with the Pearl is that I can't snooze my appointment reminders for longer times. Only three options are 5 mins, 10 mins., and Dismiss. With my Samsung I could snooze my reminders for days if needed, which was quite convenient. For example, I would setup a reminder for my wife's birthday a week before the event. When I saw the reminder, I would snooze it for a week (actual event day). This would give me enough time to shop for a present, and I would get reminded on the day of the event also. I really miss that functionality.
Another minor complain is that the battery cover is very flimsy. This is however not a problem for me because I use the phone with a belt clip that keeps the cover in place.
While I am at it another complain is that the headphone jack is a non-standard one. I have to use an adapter in order to use my regular headphones. I would like RIM to improve this in the next version of the product.
While you probably won't find a "perfect" multi-purpose phone ever, this one comes pretty close.
I love my Blackberry December 24, 2007
1 out of 1 found this review helpful
I love this phone. I've had the Pearl for almost 1 year now and its a great phone. I have to admit my previous phone was basic and no-frills so I went from one extreme to the other. I love getting my email, synchronizing my calendar on my computer with my phone, picking ringtones from my favorite songs and going online. I can't tell you how having this phone filled my down time while waiting at the doctor's office. I'm always on CNN.com keeping abreast of what's happening in the world. I do wish it had a full QWERTY keyboard and could play videos. Those are the 2 big negatives, but overall a great choice!!
Fantastic Smartphone November 18, 2007
1 out of 1 found this review helpful
I love this phone I've had it for a long time. I love that I can do anything as far as microsoft office is concerned and I can check email in a second. the typing took a little getting used to but I got the hang of it within a week. The camera takes great pictures but I wish that it had a video camera. For people that think it'll scratch easily do what I did. Order a full body laminated shield and wait for it to come in the mail before you take your blackberry out of the box. When I first got the phone I put it on and it still looks brand new!!! The interface is sluggish sometimes but only for a moment. The features and options are amazing! of course being connected to everything can be good or bad. I get notified everytime I get a non-spam email. for example, it'll tell me when I have a new facebook or myspace message plus it notifies me of email from my 3 different emails. Other phones can do this too of course, but this phone makes the notification set up very easy. And the notifications are instant, not like the t-mobile wing or dash can't remember which one, that checks email every 30 minutes. I want to be notified now! lol I love the phone and you will too. It's not just a stupid trendy piece of hardware it actually works well I get great service everywhere no dropped calls inside basements etc. I also wanted to add that I've had two pearls. The first one didn't have anything go wrong with it, my contract was up so I renewed it and got the full discount on a new one. So I gave my first pearl to my sis and have the sparkling new one. Couldn't be happier with the phone, it kills everything else I've ever had. Build quality is A+ and so is the call quality, features, and everything else about it. Just get one you'll be addicted in no time!
 White Screen 2 days after warranty ends - no support from RIM or T-Mobile November 8, 2007
2 out of 2 found this review helpful
I bought the Pearl last September, turned it on and registered it on October 10, 2006. The phone worked great - good, clear sound,nice graphics, great e-mail. The phone worked fine until May, when I had a problem. T-Mobile replaced that phone witha refurb. Fine - it worked, but I felt somewhat short changed, especially since I found the solution to the problem and the phone was actually working fine when the replacement arrived. Oh, well.
The phone worked great all summer...until 12 OCT when I was on a flight to Atlanta. Screen went white. I pulled the battery out, put it back in and turned the phone back on, only to still have the white screen. I called T-Mobile the next day (OCT 13) and was on hold for most of my lunch hour and then had to go back to work. The little advice TMO did give me was exactly what I had already done. I even downloaded the updated device software... no change. The white screen did become sparodic over the week I was in Atlanta and I spent about 3 hours on the phone with TMO.
This problem has been ongoing since the 12th of October, occuring periodically. I did a complete wipe of the phone and installed new software again (new laptop - figuered it couldn;t hurt to try again). Phone was fine for a week, but now it's doing it again.
I called Blackberry customer support and after talking with them, the rep said he was declaring the phone a paperweight and transfered me to TMO. Short story on that call was that TMO says the warranty expired on 10 OCT and the phone crapped out on 12 OCT, so they will not do anything for me except sell me a new phone at retail. I told the rep that I had just talked with Blackberry and I understood the phone would be replaced. I called blackberry again (so much for lunch...) and talked with another new customer service rep. He said the case file shows the matter was closed, but that since I was calling back the matter probably wasn't solved. I told him he was correct and that TMO had declined to replace the phone. He told me that since the phone (replacement) was originally sold on 15 DEC, it was still under warranty and would be replaced. He put me on hold and called TMO. When everyone was on the line, they told me the warranty actually expired on Sept something (date I bought the phone from Amazon) and that my only options was to buy a new phone directly from Blackberry (or TMO). BB rep transfered me back to BB customer care rep who told me the price of a new Pearl... it was in the $250 neighborhood. I told him I would think about it.
My main contention is that any company who has a customer with problem that renders a product useless right after the warranty expires would honor the warranty, if for no other reason that to encourage customer loyalty and it's the right thing to do. AT&T replaced a phone for me several years ago that died 31 days after the warranty expired. I had to talk with customer service manager as the reps were authorized to only extend the warranty replacement period 30 days after the time frame.
The phone is great, T-Mobile and RIM/Blackberry customer support sucks.
I'd much rather be writing a solid review for TMO and RIM telling you that they went beyond the letter of the warranty and replaced the phone, but that didn't happen. Of course, now I stil have 11 months left on my TMO contract and no desire to spend $250 for another phone, while I'm also paying $70/month for phone and BB service.
I'm very disappointed, but I have decided that next ime I buy a new phone, I will spring for the phone replacement insurance.
nice phone but flimsy October 24, 2007
2 out of 2 found this review helpful
The phone has very good voice quality, a great screen, stable software, and of course the instant blackberry push email. However, the construction quality leaves something to be desired. After using it for a year, the silver sides make squeaky sounds, the battery cover is warped, and the "pearl" has collected lint like a regular mouse ball and don't work all that well anymore. Finally, the keys are only glued onto a rubber film, and three of them have also turned flaky. Buy this phone for its prettiness, just don't expect it to last through the 2-yr contract.
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