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| LG CG225 Prepaid Phone (Tracfone) | 
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| Brand: LG
Category: Wireless
List Price: $69.99
Buy New: $49.99
You Save: $20.00 (29%)
Avg. Customer Rating:  6 reviews
Sales Rank: 2388
Color: Black
Media: Wireless Phone
Shipping Weight (lbs): 0.9
Dimensions (in): 0 x 0 x 0
Model: CG225
UPC: 616960005209
ASIN: B000X9AM8I
Release Date: October 15, 2007
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 24 hours
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| Customer Reviews:
| Showing reviews 1-5 of 6 | | NEXT » |
 Tracfone=Customer Service Nightmare July 20, 2008
0 out of 1 found this review helpful
I would have given this no stars if Amazon provided that option! I can't say enough bad things about Tracfone and its terrible customer service. I purchased a Tracfone online and tried to carry over my old cell number. It was a nightmare; the phone itself was ok, but activation was impossible. I can't even remember how many hours I spent on hold to India trying to work things out (note: the customer service reps did their best despite language issues, clearly they are not equipped to solve customer problems and are probably directed to just string customers along or inspire them to give up). After a month, I gave up, lost my old cell number, and had no phone for weeks. I had to work hard to get a refund, they really make it impossible for you if you have any problems. Spend a few more bucks and get one of the other pay as you go plans, Tracfone is not worth the headache.
 TracFone Rules!! June 19, 2008
7 out of 9 found this review helpful
I've used TracFone since 2003 when I was pregnant with my first child. I've never had any problems with their service and even got clear signal on vacation 400 miles away! It has been a wonderful service for us and very inexpensive since we mostly use it for emergencies or short phone conversations.
***You can buy bundles of minutes (which must be used within a set time limit of 90 to 365 days) from the Tracfone web site on your home PC or directly from your phone's web browser.***
The above sentence is NOT true. There are no limits on your minutes only your airtime. Every 90 days I buy a 90 minute card for about $20 and all of my previous minutes roll over with it. I've even switched phones and they will swap your airtime & minutes from one phone to another.
I've found the service very easy and convenient. The few times I've had to call customer service (to switch to a new phone) they have always been thorough, informative & courtious.
I have no plans to switch service from TracFone anytime in the near future and am very pleased with their service & products.
Review of Tracfone Service June 18, 2008
5 out of 15 found this review helpful
This is a review of Tracfone's service, not this particular phone. I purchased a new Tracfone in 2007 and used it for months no problem, adding minutes and time via their web site whenever I needed them. That same year, when my family and I were vacationing in Florida, my daughter was burned in an accident and spent three weeks in a Florida hospital. All of the calls I had to make during this time ate up my minutes (roaming), even though I still had tons of airtime left before my next "due date." I went online to buy more minutes, but instead of adding them, somehow the code I entered cancelled my phone number. I called customer service, and was put on hold for at least 10-20 minutes each time while I was shifted from "supervisor" to "supervisor," each of whom offered a different explanation for my problem. All of the explanations were wrong: I was told I had let my airtime expire (nope). I was told I had requested a new phone number online (nope). I was told that my type of phone had never been registered with Tracfone (nope). I was told that my phone was too old to use with Tracfone, and that they had tried to contact me months before to get me to buy a new phone (nope). I told each "supervisor" that I was in an emergency situation with my daughter, and that I needed my phone service restored immediately, but all they would do was offer fictitious reasons that the malfunction was my fault. NO ONE HELPED ME. When I said that if they wouldn't help me, they needed to refund my money, they told me they couldn't give refunds on prepaid minutes. Finally, after over an hour of this nonsense, I lost it and screamed at the call center person. I demanded that they give me the phone number of their headquarters. Their response? They gave me the exact same number of the call center I was already dealing with! As soon as we were settled back in Maryland, I Googled Tracfone to find an address for their headquarters and sent a letter detailing everything that had happened. I also copied the body of the letter into an email and sent it to their customer service contact online. For over a month, I heard nothing. Then I got an email from customer service, asking if anyone had contacted me yet. I replied that they had not. I never heard from them again. THE MORAL OF THE STORY IS: NEVER, NEVER USE TRACFONE! IF SOMETHING GOES WRONG, THEY WILL NOT HELP YOU!!!! Read online comments--there are hundreds of Tracfone customers out there who have had horrible experiences with the service!
Damage Resulting:
$85--never refunded. An hour plus on the phone trying to resolve the situation, another hour spent writing letters and emails that got ignored. Frustration levels through the roof with a company that could have cared less.
Only good to be used at home and they are STEALING YOUR IDENTITY June 12, 2008
1 out of 13 found this review helpful
The connection is good only at home. 20 miles away from home, you get connection only by LUCK. Do NOT depend on it.
To add airtime from Tracfone is extremely painful:
If add it from their website (most of time it ends up ERROR and ask you to call the service representative), the webpage asks a lot of unnecessary information, then sends hundreds digits you have to key in to your cell phone.
If add it thru calling their service representative, the representative will try to STEAL YOUR IDENTITY by ask you all unrelated information. Besides credit card and your cell phone ID, they ask:
* Name
* Address
* Other cell phone numbers
* Social Security Number!!!!!!!!!!!!!
* Birthday?????????????????
If you refuse to answer the question, they will argue that 'Our System Requires It'. Who cares about their system? I do care about my own IDENTITY SAFETY.
However, if you still want to jump into the trap, there is a way to beat their stealing:
***** Besides credit number and you cell phone ID, give them all FAKE information. ****
I tried the strategy, and it works
 Sturdy, but too quiet. May 23, 2008
9 out of 9 found this review helpful
I have this phone with a different service, so I'm reviewing the phone itself, not the service.
The pros:
* The phone is a good size, small enough to comfortably fit in your pocket, but large enough to see what you're doing with it.
* Battery life is good - I've had it last through an hour-long phone call then a few hours of instant messaging.
* It's sturdy - after almost two years or abuse, there is not a scratch or a crack on it.
The cons:
* The volume does not go up high enough. I have good hearing, but I cannot hear the ringer on maximum volume unless I am somewhere fairly quiet. I also frequently cannot hear what people are saying to me during phone calls. The volume does not adjust based on external noise levels.
* It doesn't have bluetooth. (I don't know why Amazon lists bluetooth headsets as accessories.)
* It doesn't have a place to enter physical addresses or birthdays for your contacts.
* Finally, LG has an issue where buttons get "stuck" in one position. (For example, if you were pushing the left arrow it will sometimes continue going left after you stop pressing the button.) I do not think it is a physical issue with the buttons, but maybe an electrical or software issue. I have had this problem with this phone and also with a LG television. It doesn't happen very often, mostly when playing games.
Overall, I would say that this is a tolerable phone, but not one that I would recommend, due to the low volume. If you live/work in a very quiet area, have good hearing, and simply want a sturdy phone with a good battery, this may work for you.
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