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| T-Mobile Wing Smartphone (T-Mobile) | 
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| Brand: T-Mobile Branded
Category: Wireless
List Price: $499.99
Buy New: $202.86
You Save: $297.13 (59%)
Avg. Customer Rating:  47 reviews
Sales Rank: 3343
Color: Blue
Media: Wireless Phone
Shipping Weight (lbs): 1.7
Dimensions (in): 0 x 0 x 0
Model: Wing
UPC: 610214614360
EAN: 0610214614360
ASIN: B000QTWT7W
Release Date: May 15, 2007
Shipping: Eligible for Super Saver Shipping
Promotion: Data not available Terms and Conditions
Availability: Usually ships in 24 hours
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| Customer Reviews:
 Bad Screen with Bad T-Mobile customer service May 13, 2008
9 out of 10 found this review helpful
I would give this phone a 4 stars if the screen is not defected OR if T-Mobile stands behind their warranty/product.
After about 3-4 weeks of use, the screen went blank. I took it to several local T-Mobile stores to try to get a new one. They all told me it's a manufacture defect but they cannot exchange it for me because I didn't buy directly from them.
I contacted customer service to do the exchange. They charged me $10 for shipping. Four weeks later, I found out that they charged me another 100$ claiming that there's physical damages. My phone was like brand new (3-4 weeks old) when I send it in and I never dropped it.
I talked to a customer service and then a supervisor and got nothing. I complained to the executive customer service and got nothing also. The guy at the executive customer service is extremely rude. The amazing part is that even I have pictures that I took before I send in the phone, those people refused to look at those pictures. Actually, a customer service at the store recommended me to take pictures in case they try to pull the physical damages trick. It seems that T-Mobile like to pull this trick to make extra money.
Now, I file a complaint w/ BBB.
UPDATE-This is an update on my BBB case. This guy, Jason, at the executive office kept sending the same message (copy and paste) to BBB that he will not do anything and he doesn't care about the pictures. My case is closed. T-Mobile is Terrible-Mobile
Still Lacking April 20, 2008
5 out of 6 found this review helpful
I have been through every carrier out there in the past 15 years and found them lacking. T-Mobile was the notable exception and I have been a loyal follower since switching 6 years ago. They have begun to slip a bit in the past year or so, but they are still better than anyone else to my knowledge.
I purchased the T-Mobile MDA two years ago and was very pleased during that time. It gave out two years and two days after purchasing. (The repair cost of the motherboard will be about $230.) I was forced to buy a phone on the spot and bought the wing as the likely successor to the MDA. It uses a newer version of the Microsoft Mobile software that has several minor upgrades. It also has a better camera and movie feature. Unfortunately the drawbacks will drive you crazy:
1. The amount of memory that comes with the phone is minimal and there is no way to upgrade. Worse, the memory must be manually unloaded from the phone. Example: You close the camera or other application and then must go to the the memory allocation program and instruct it to unload. The new mobile software makes it easier to unload from the main screen but this is very frustrating.
2. The screen does not adequately lock. I wear my phone in a hip holster. If anyone should call the screen turns on and could be autoanswered. T-mobiles recomendation was that I manually depress the screen lock each time I want to use the phone - once to start and once when I am done. As this is a rather small text button on the screen, I am forced to either grow nails or keep reaching for the stylus. This is large annoyance to anyone that uses the phone.
3. The back case is not adequately locked and frequently comes off while the phone is in your hand. I fear this will be the cause of an eventual drop.
4. The last problem may be specific to my phone. I kept missing calls despite being in close proximity to the phone in quiet areas. Something was malfunctioning with the volume controls. The phone is equipped with volume up and down button on the side. If you hold the "down" button long enough it will lower until it no longer rings or vibrates. I would reset the volume manually to maximum and minutes or seconds later it would lower to non-existant without being touched. T-mobile did respond and is sending a new phone priority mail at their expense.
5. Despite having finished my phone contract, I was forced to pay an extra $100 because T-mobile offers its best prices only to new customers. As a loyal customer I only got a $50 rebate. This is a calculated business decision on T-mobiles part.
For the $400 I was asked to pay, I now wish that I would have purchased a Blackberry. This phone is trying to be too much and comes up short.
 the great wing April 8, 2008
0 out of 3 found this review helpful
well i had this phone ever since they introduced it from tmobile for $400...it was a lot of money for what you got...but i love the touch screen...but it was slow...and sometimes to click on something you didnt mean to click on...and then you gotta wait till that loads to exit it...its lined out just like a computer which i love...but the office and word mobile is hard to understand..and i tried to put my aim screen name on it...and it never worked...so i just gave up....the price of internet for it was outragious so i canceled that...but when i had it...i was in love with it...each page came out just like a regular computer page...hard to understand out to use it first...but you get used to it after awhile...i love this phone...but when you first drop it...the lcd screen breaks...so i hadda replace that...and that cost me $90 and plus my dad fixing it...made all the movements horrible...and i put insurance on the phone on my phone number...but stupid tmobile said it was on my moms phone plan...and that was a mistake...i told them put it on the 0742 but they put it on the 0739...and they couldnt do anything about it...even though it was all their fault!!...and my mom has a free phone from tmobile and i have the most expensive so why would they think to put it on the crappy one??? they are just money grabbers...and wasted all of those months i hadda pay insurance for a crappy phone i didnt even use...and yet my mom never paid me back...so yea...this phone is great...but i still dont think it is worth the money...never drop it...it gets scratches, dings, and breaks very easily...so be careful if you are going to get this phone...i wish it came in different colors..but this is a nice settled color i guess...bye
Poor quality for the price! March 30, 2008
2 out of 3 found this review helpful
I purchased this phone through T-Mobile in August. At first I was eager, since it listed all the features I was looking for in a phone. But as soon as I put my hands on it, I was disappointed at the level of performance. Picture quality was awful, I couldn't use the music player or connect the phone to my computer, and too slow. I took it to T-Mobile, they tweeked it a bit, but problems kept on coming back. My computer and laptop are both Mac, and for some odd reason it refused to connect. Some pros were: Battery life was good, Office applications were bonus, though since it was not connecting to my computer I didn't see the point of trying to use it if I can't transfer it. E-mail service was good, and you can add 3-4 email addresses and works well. Still after paying $375 for this phone I was less than impressed, so I returned it.
 Windows 6 is too slow on this device March 19, 2008
5 out of 6 found this review helpful
This device doesn't have enough resource to run Windows Pocket 6.0 properly.
You end up restarting your phone like 10 times a day. If you have more than 100 contacts and receiving 25 or more email a day then this device is not for you. Exchange sync keeps failing most of the times, and almost every time you run 2 applications at the same time phone fails and requires restart.
The device itself is kind of heavy but it has a good design. I like the color. It has a poor battery life.
I switched to Blackberry 8820, and I am pretty happy now.
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