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| Nokia 2610 TMO to Go Prepaid Phone (T-Mobile) | 
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| Brand: Nokia
Category: Wireless
This item is no longer available
Avg. Customer Rating:  5 reviews
Sales Rank: 6839
Color: Red
Media: Wireless Phone
Battery Type: Lithium Ion
Display Size: 10
Shipping Weight (lbs): 0
Dimensions (in): 0 x 0 x 0
Model: 2610
UPC: 610214614612
ASIN: B000VZME80
Release Date: September 13, 2007
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| Customer Reviews:
 Simple September 17, 2008
This is a dual band phone, so don't plan on taking it outside of the states. It also has an awkward menu system, but is usable.
Overall, I love the phone, for the basic fact that it works. Voice quality is good, and I get cellphone reception where as most other carriers constantly drop calls at my house (from excessive coverage). T-mobile service is good in metropolitan areas, and T-mobile stores are a helpful and easy way of fixing problems.
 good for the price May 7, 2008
6 out of 8 found this review helpful
I did a lot of research on pre-paid plans before choosing T-Mobile and buying this phone, and I found that no one was really happy with their service or phone. I was a disgruntled Verizon customer who spent a lot of money to cancel two Verizon contracts (family plan) before the contract was up, and I needed a cell phone for occasional use. I chose T-Mobile because the price scheme seemed to make the most sense, and I knew people who had it in my area (Washington DC) and thought it got OK coverage.
After 4 months, I really like my phone and the service. It's perfect for me, and I think I'm getting a good value. The phone isn't as easy to use as the three previous cell phones I've used, but once I learned the important features I was fine with it. The reception & coverage are not as good as Verizon's in DC, but I don't need perfect coverage, I only need adequate. Everything works fine. And the best part is, this phone has really good battery life- something that has plagued me in the past.
The one bad thing was that setting up the phone initially was difficult. I didn't quite understand the instructions that came with the packaging, and it took an hour of being on the phone with customer service to realize that I had everything I needed and was just doing something wrong. The customer service people weren't all very helpful but they were all nice and apologetic about the situation, which I appreciated.
Then when I bought minutes online they couldn't activate them right away because they needed to verify my identity, and for some reason they had trouble doing that over the phone so I ended up going to a store. That was a frustrating experience, but all the customer service people were at least very nice about it. And I suppose I should mention that they were all bona fide native speakers of Standard American English- I didn't speak with any call centers in India, which I've heard is an issue with cell phone companies.
When I had to refill my minutes they were able to verify my identity pretty quickly, so I guess the problem from the first time was just a momentary hiccup. Now that I'm "verified" I should be able to order refills with no problem.
Overall I'd recommend this phone and this plan to people who don't use their cell phones constantly, don't need a lot of fancy features, and who don't get frustrated when learning unfamiliar gadgets. I would also suggest checking with people you know in your area to make sure that T-Mobile service is adequate there. If no one has T-Mobile, then chances are there's a reason for that.
 T MOBILE: The worst phone company in the world. December 26, 2007
5 out of 20 found this review helpful
I had them years ago and had problems with coverage, billing and customer service, so I guess it's my fault for trying them again. I bought this prepaid phone from their web site as a gift for my grandparents. Wanted to set everything up for them so it would be easy to use: well the activation process requires calling an automated system from a different phone and entering 15 minutes worth of information, then it bounced me to customer (non) service, which bounced me around and cut me off for an HOUR AND A HALF before telling me that they had printed the wrong activation code on my paperwork and would send me a new number in the postal mail so that I could start the process over again next week some time. I pointed out that I ordered it online so they should be able to email it to me at which point the un-service woman became belligerent with me...I am sending it back, and by the way in my neighborhood it only showed 2 bars of service, my ATT phone always gets 4...what a waste.
I think T-Moble is great. December 17, 2007
7 out of 16 found this review helpful
I have had T-Mobil pay as you go plan for about two years. I love it. My phone is a Siemens. I have use it in NH, MA & RI with very good reception. Maybe the previous review was a problem with the phone and not the service. Before this I did have a Nokia phone and their pay as you go plan. I changed.
If you are looking for the worst customer service in US, here it is. T-mobile!!!!!!! November 22, 2007
15 out of 54 found this review helpful
First of all, this review is NOT for Nokia 2610 cellphone. The cellphone IS good. The following review is for T-Mobile.
I bought a T-mobile prepaid cell-phone a year ago. I moved to an area where only AT&T network was available. I broke the old phone by accident and ordered a new one 40 days ago. I added $25 of minutes to the phone. Then I could NOT call out using the phone. I called T-mobile, they asked me to turn off the phone, turn on, turn off, turn on.... Still the phone didn't work. I called T-mobile trying to return the phone. I was told "NO WAY......" I asked for a refund for the $25, which I was not able to use. I was told "There is NO WAY we can give you a refund....." They said they "WILL solve the problem". But WHEN?
It has been a week. The problem is still there. I called them and was pushed from customer service to tech support, then back and forth for hours. Want to refund? NO WAY!
So here I am, a Thanksgiving with T-mobile, which does NOT work.
T-mobile, I WILL NOT buy ANYTHING from you! NEVER! NEVER!
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