| Brother MFC-8870DW Wireless Flatbed Laser Multi-Function Center | 
 enlarge | Brand: Brother
Category: CE
List Price: $599.99
Buy New: $443.78
You Save: $156.21 (26%)
New (54)
Avg. Customer Rating:  25 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Number Of Items: 1
Shipping Weight (lbs): 50
Dimensions (in): 18 x 21 x 19
MPN: MFC-8870dw
Model: MFC-8870dw
UPC: 012502615101
EAN: 0012502615101
ASIN: B000ET29ZG
Release Date: May 14, 2006
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
| Showing reviews 1-5 of 25 | | NEXT » |
Great Features but some reliability issues September 18, 2008
For the past 1 1/2 I have purchased several of these brother MFC machines, including the MFC 8870DW. As one other person indicated, the Brother printers seem to have a flaw with the paper tray and periodically they will stop working and click. A call to Brother does not resolve the problem. The good news is that I always buy through Costco so instead of sending back the problem machine to Brother for a "refurbished" one, I merely order a new one and take the broken one back to Costco for a full refund. It certainly would be nice if Brother could figure out the problem as I am sure they are getting lots of returns (5 from me at least) but the cost per copy is so much less than other printers and the speed of printing is teriffic. Also, the duplexing I use all the time and that too is very fast. So if you are looking for lots of features and don't mind bringing back a machine or too to Costco, buy this machine at Costco and don't worry about the problems. You can just get a new machine when the old one breaks!
 Great Printer, Horrible Customer Service July 7, 2008
The MFC is great with double sided printing and wireless capability, but there does not exist enough expletives to describe Brother's customer service.
Thus: Printer = 5 stars, Customer Service = -10 stars.
Setup was quick and easy and printed well. But mine had a problem making copies. Fax, Scan, Print all worked great, but just copies came out blurry, light, and with toner hue inconsistently across the page. It did not matter whether using the automatic feeder or the flatbed.
So I call customer service. Go through the process of cleaning everything and checking settings as told. Copies look the same as before. Customer Service tells me to replace the drum.
I am not the smartest kid on the block, but if printouts look great from printing, why would the drum be bad? And why would I replace a 2 week old drum on my own dime? Logically, the problem would be before the process of placing toner to paper (such as the scanning portion).
I attempted to convey this to customer service. But got the answer that I have to replace the drum before they can further talk to me. I asked for the next level of help, but I was told everything was handled correctly and would not be forwarded to the next level. I asked for customer service to lodge a complaint, but was given the 1-877-BROTHER number instead of being forwarded.
If you have a problem, just exchange it or return it. Save yourself the hassle from calling Brother. If you do have to call, just lie and tell them you replaced the drum. Probably easier to scour the web, though, for an answer.
Off topic: Amazon has been great in exchanging. UPS picks it up and drops off an exchange in its place.
 Best Multi-Function Printer on the Market April 24, 2008
1 out of 1 found this review helpful
Best b/w multi-function printer money can buy. This is one of the few that has duplex capability for BOTH printing and scanning, and it is the only MF that has both capabilities and is anywhere close to this price range. The Brother MFC-8870DW would be a bargain at twice the price. We are especially happy with the wireless networking that has finally allowed us to locate the printer where we want it, rather than being constrained to being within cable range of our Mac. Highly recommended.
Brother Printer Review February 10, 2008
So far, all seems to be working just fine.
Look forward to using the many features installed with this printer
Good but not perfect..... January 19, 2008
1 out of 1 found this review helpful
My wife needed this all-in-one to replace an overloaded HP 1012, an old and balky fax machine and a flatbed scanner. The main impetus was her business was requiring scanning of multiple sheets. We've had it for 2 months now and here's the results so far:
THE GOOD: Frees up a lot of desk space; Quick & easy initial set up; big paper tray; superfast printing, quiet operation (despite some earlier reviews to the contrary); fax and document scanning has been a breeze; even the duplex feature has worked perfectly the few times we've used it.
THE BAD: Our biggest grouse is the print output - when printing large jobs the output tray gets jammed up, eventually causing internal jams. It may be the cheapo paper we're using - after 40 sheets or so they seem to curl up and don't lie flat in the out tray - we have to constantly empty the output tray every 5 or 6 sheets otherwise it shoots sheets onto the floor or jams. Also as noted in other reviews, it will print envelopes for us but they tend to come out curled and wrinkled - we'll be doing envelopes (not a high priority for us) in our InkJet. Document scanning is great, but some initial attempts to scan 4x6 photo prints were spoiled by stripes or "plaid" artifacts - solution so far has been to resurrect the old flatbed. And lastly, we went and got the top-of-the line with wireless capability in the hope that my wife could print direct from her laptop. I was unable to follow the setup instructions in the manual first time through - will try again when I'm in the mood - would probably be easy for a halfways competent IT guy.
Bottom line: vast improvement on what we had been using, for about the same aggregate price. Only intractable issue is the small and confined output tray, and that might be less of an issue if we upgraded our paper.
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