| | TurboTax Deluxe 2002 |  | From: Intuit
Category: Software
Buy New: $139.99
New (1) Used (4) from $95.00
Avg. Customer Rating:  602 reviews
Sales Rank: 2863
Format: Cd-rom
Platforms: Windows 98, Windows 2000, Windows Me, Windows Xp, Windows 95
Media: CD-ROM
Dimensions (in): 9.8 x 8 x 2
UPC: 028287412675
EAN: 0028287412675
ASIN: B00006ULHT
Release Date: November 27, 2002
Availability: Usually ships in 1-2 business days
Condition: WE SHIP DAILY AND QUICKLY WITH USPS MAIL SO YOU CAN HAVE YOUR SOFTWARE BEFORE YOU KNOW IT, LOW SHIPPING COSTS, CUSTOMER SATISFACTION!!!
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| Customer Reviews:
 Use it July 28, 2008
Been using TT since second year published. LIFESAVER -- that's all I can say.
 I hate Turbo Tax March 15, 2006
1 out of 1 found this review helpful
I have used this product for several years and each year I get more and more disgusted. The problems are many.
1. If you need to update information and go back to the interview portion of the program to be "reinterviewed" the appropriate tax forms will not update. You must go to the form and update it manually.
2. If, for example, you are half-way through an interview session and click "GO TO FORMS," when you return to the interview it goes back to the beginnig of the interview and may not retain the information that you previously entered into the session.
3. When you are in FORMS and try to expand a particular secetion of Schedule A you can only see a very few lines at a time. I discovered that items that I deducted last year were still included this year, but were hidden (with no indications that they were there) until you scrolled down. I scrolled down many blank lines until I found some entries that I didn't want.
The PA State program is even worse.
This is my last year to use this horrible product!
Ron
Yet another bad review with some history March 4, 2004
2 out of 3 found this review helpful
I started using TT in 1998 by using a friend's disk (stole it). It worked great. Turbo Tax didn't cost too much so starting in 1999 I started buying it. They got me as a customer because they had a good product at a good price and because I was able to try it once free before I bought it. Nothing I hate worse than buying something you can't return only to find out it is junk. The 2002 printer thing made me sware to never use TT again. Thing is they fixed it for 2003 so should we reward their fix this year or punish them for what they did last year?
2003 - No Better than 2002! February 21, 2004
8 out of 8 found this review helpful
Turbo Tax was good last year. But now I have CG (capital gains) and find TurboTax Deluxe doesn't even collect the information. I got so angry so started clicking all over the map and got some message that if I had bought a different version of TurboTax, it would have collected CG information.I gave up and tried to print my completed return (w/o CG)so I could transfer the information to paper forms that do ask about CG, only to find Turbo Tax won't print!!!!!! My printer and PC are new. There is nothing wrong with them.
Stay away! January 23, 2004
11 out of 11 found this review helpful
Turbo Tax has indeed become one of the nightmare products of the year. Their tech support is, well, it isn't. There simply isn't any. No phone number, very weak knowledge base, no email to send to - all they appear interested in is selling lots of their product. They have Chat support, which, so far has never responded to me. Here is, verbatim, the cheery messges you will see while you sit wondering what to do this tax year:
"Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment...
Please wait while we find an agent to assist you...
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
Currently experiencing network delays, one moment please....
Your session has ended. You may now close this window."
I never have reached a support person. The above message is all I get. Don't waste your time and money!! I cannot even get a copy of last years return which is now critical as TurboTax appears never to have sent in my State return. You are far better off filing a return by hand or with using a competing product.
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