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| Trend Micro Internet Security 2008 3-User [OLD VERSION] | ![Trend Micro Internet Security 2008 3-User [OLD VERSION]](http://ecx.images-amazon.com/images/I/519fwXff78L._SL160_.jpg)
 enlarge | From: Trend Micro
Category: Software
List Price: $49.95
Buy New: $14.50
You Save: $35.45 (71%)
New (20) Used (3) from $13.99
Avg. Customer Rating:  120 reviews
Sales Rank: 406
Format: Cd-rom
Platforms: Windows Vista, Windows Xp
Media: CD-ROM
Edition: Standard
Batteries Included: No
Shipping Weight (lbs): 0.2
Dimensions (in): 0 x 0.1 x 0.1
MPN: TIS085598
Model: TIS085598
UPC: 733199435598
EAN: 0733199435598
ASIN: B000U83WNY
Release Date: September 17, 2007
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Wow, what a disappointing, frustrating product! (NOT recommended) November 20, 2007
31 out of 35 found this review helpful
Oh boy, this product gives software a bad name!!
In the cycle of life all things ebb and flow. I switched from Norton's product a few years ago to Trend and was relatively happy. But now, oh have the times changed!! To maintain my sanity, I'l be throwing away my Trend Micro Internet Security 2008.
Let me explain:
Firstly, I agree with another reviewer that purchasing or renewing this product through Digital River is a nightmare. Don't purchase this software, but if you do, good luck and stick with the fine folks at Amazon.
More importantly, like other reviewers (including PC Magazine), I had all kinds of trouble installing this product. To this day after many, many, many, many attempts at working with Trend Micro "support" the product still crashes and parts don't work.
What doesn't work? I've had all kinds of trouble with the 'Prevent Unauthorized Changes' feature. When I click the button to show me what changes were found, Trend Micro would simply crash. I completely uninstalled and then reinstalled the software and now the program simply freezes when I click this button. Well, I guess I've made progress:)
I just realized that that the software hasn't been updating for over a week. When I try to update manually, it tells me to check my connection. Of course, I have an internet connection and went through all their recommendations in their knowledge base, but the product won't update. I'm sure there is a fix for this, but that leads me to the next and most important reason why you should avoid this product if you enjoy your sanity...
What has been the most disappointing aspect of this software has been Trend's horrible, bad, unpleasant, frustrating, etc. customer support.
Spent over an hour on the phone with someone who was the typical "please hold" while he read from a troubleshooting script. Eventually, he just told me to completely reinstall the software. Of course my problems haven't gone away. Today I tried to call support again and a helpful recording told me to call back at another time because they were too busy.
Email support was absolutely useless as it would take a day or two to get a response only to be sent a canned reply that was absolutely no help. It was as if they didn't even read my detailed comments. After going back and forth with them for several weeks I was at wit's end.
Never have been able to reach chat support. The wait is so long I eventually give up.
The bottom line: Isn't software supposed to enhance our lives or computing experience in some way? Well friends, Trend Micro Internet Security 2008 has utterly and completely failed to achieve this objective for me.
 Trend Micro support is POOR November 17, 2007
7 out of 8 found this review helpful
Trend Micro's support is about the most ineffective and inefficient I have ever encountered. Just learning the product is enough, but I spent over 8 hours, over the course of 2 days just trying to either establish a 'chat' session, or a phone session. The problem was clear and I was amazed, once I established a phone conversation, how many times I had to have them describe the problem to ensure they understood it. Very frustrating.
In addition Internet Security 2008 isn't even a selection when accessing their Solution ID data base.
A disaster...... November 9, 2007
16 out of 18 found this review helpful
I used to ignore reviews that said the installation went bad. We have three newer computers in our office with Windows XP and none can run this software consistently. Trend Micro constantly freezes or quits. The average wait time for the chat tech support was three hours and the wait time for phone support was, well, I don't know - they would just hang up after a while on hold. I've uninstalled and reinstalled the program 7 times now, along with trying several other suggestions. We used to have Norton and we are going to switch back again.
One other note on networking: we had to set the Trend Micro firewall protection to "low" to even let the computers communicate with each other. Norton has much more customizable network settings.
Product as irritating as Paris Hilton November 7, 2007
13 out of 13 found this review helpful
Unbelievable-bought this product because Norton never quite worked right. Came home, uninstalled everything and the product would not work. Called Trendmicro support-the company does not even have an effective telephone system-if its busy you just have to call back (took 53 times-yes I was bored). Finally spent 70 minutes on the phone troubleshooting-never got it to work and finally got disconnected (I was not abusive at all, Jens was very nice and tried, just did not succeed). Went back to Best Buy where I got conflicting information from my previous visit. They were equally stumped but gave me another copy-which of course does not work either. All it says is please wait while Windows configures Trendmicro-then nothing happens and it won't install. To say this has been an irritating and time wasting experience might be the understatement of the year. I hope others have success with it because I certainly haven't.
Trend Micro 2008 - Worst software ever purchased November 4, 2007
16 out of 19 found this review helpful
I had to rate this product before providing my feedback. I wanted to give it zero stars, but I guess I couldn't.
I read about this product in Consumer Reports, which gave it glowing reviews. I then decided to stop using Norton Internet security and go with this product. Worst mistake I've made in purchasing softare! Over ten days of having it run on my desktop, it stopped working at least once a day. Rebooting my PC, as indicated by a Trend Micro window, to restart the product was a very poor option. Asking for tech assistance was like send an email to nowhere land. I uninstalled this product even though I had 11+ months subscription service left.
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