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| Trend Micro Internet Security Pro 2008 3-User [OLD VERSION] | ![Trend Micro Internet Security Pro 2008 3-User [OLD VERSION]](http://ecx.images-amazon.com/images/I/51jDUWTukwL._SL160_.jpg)
 enlarge | From: Trend Micro
Category: Software
List Price: $69.95
Buy New: $12.94
You Save: $57.01 (82%)
New (14) Used (4) from $10.50
Avg. Customer Rating:  37 reviews
Sales Rank: 2339
Format: Cd-rom
Platforms: Windows Xp, Windows Vista
Media: CD-ROM
Edition: Professional
Batteries Included: No
Shipping Weight (lbs): 1.3
Dimensions (in): 0 x 0.1 x 0.1
MPN: TIS085864
Model: TIS085871
UPC: 733199435871
EAN: 0733199435871
ASIN: B000U7Z5JO
Release Date: September 17, 2007
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 great security software but auto-update needs to be fixed April 23, 2008
0 out of 1 found this review helpful
I've been using Trend Micro for the past few years on three computers and was quite happy with it. The software is quite capable of identifying and dealing with spyware and viruses. Plus, it runs much faster than Norton. So when it was time to upgrade, I didn't think twice about buying the 2008 version, particularly because it has new security features like transaction protector and keystroke encryption. Installation was fine BUT within the first month of use, I couldn't run auto-update and kept receiving the error message "Unable to update your protection. Make sure your Internet connection works and try again". The message appeared although the net connection was fine. Auto-update worked after I re-installed the software, then the problem happened again. Another negative: customer service in North America is rubbish (the link to their page doesn't work and no one answers the phone). I found that other users had the same problem with auto-update and customer service. Good thing Trend Micro UK posted the patch on their website (if anyone has the same problem, try the steps outlined here: http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=43430&appId=11). I give this product 4 stars for great net/pc security and 2 stars for the hassle with customer service and the problem with auto-update (so overall, 3 stars).
 protect yourself April 21, 2008
great for the price. get this for home use. have to keep the system protect. swear by this product.
 Best Antiviral Progam 2008 April 8, 2008
0 out of 1 found this review helpful
This 2008 Trend Micro Pro Version is their best product yet. The update part is improved over the 2007 version. The scanning part also seems better. The one drawback is that when you want to delete the virus or spyware, you cannot click on a "delete all" tab, you must click on the items and delete them separately or using a select all command. Also the program can be installed on 3 computers, an added plus! Overall I am very happy with this program and I recommend it highly!
 Tough Set Up March 24, 2008
1 out of 2 found this review helpful
Works well when you get it set up. I have had computers for a long time and never experienced the problems with a virus/security program I had with this one. It took me two months of sporadic playing with it to get it right. I read it was difficult to set up but felt I could do it easily. It was not so easy. Other programs are a no brainer to set up so why can't this one be too? Their tech support are cooperative but I had far too many hours on this one.
 Didn't get past install issues March 20, 2008
2 out of 3 found this review helpful
I downloaded and installed the Internet Security Pro product on my laptop and desktop system. Both are running XP. On the desktop, the install went fine. On the laptop, it was a nightmare. Customer support via email was ok - 24 hour turnaround, but basically was "remove & reinstall the product".
The laptop was unable to boot successfully over 50% of the time (ie, blue screens, etc). When it did boot, I got app errors on things like Firefox that never appeared before. Including the Trend app as well.
I removed everything I got from the startup programs in case there was a conflict. It got a little better, but still - tons of errors.
This can be a nightmare (and was, in my case). You install a piece of software that inserts itself into the boot process. It can be a real pain to remove (I tried safe mode, got authorization errors when I tried to uninstall).
That said, it worked fine on my desktop. Same memory (1G). I'm not sure what's different.
The virus quarantine process is confusing - it identified several HP programs as viruses - and quarantined them! And if I restored them, they were immediately identified and removed again. OK, I'm sure there's an option to override. But I restore something, I'm sorry -- it's dumb to remove it again 1 sec later. OK, so you uninstall - if you can't figure out how to restore the quarantined files -- they're history. Nice.
So I can't recommend this product at all. If you search for Trend and install problems, you'll see I wasn't alone (ie, PC magazine review, for example). A huge goof on their part - I can't imagine a better way to kill product sales with an eval that makes your system boot unreliably. And there are no diagnostics to figure out why.
Not sure I'd ever try Trend products again.
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