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| Microsoft Windows Live OneCare 1.5 Online PC Care Subscription - 12 Months [Old Version] | ![Microsoft Windows Live OneCare 1.5 Online PC Care Subscription - 12 Months [Old Version]](http://ecx.images-amazon.com/images/I/41lTJUIRkcL._SL160_.jpg)
 enlarge | From: Microsoft Software
Category: Software
List Price: $49.95
Buy New: $18.10
You Save: $31.85 (64%)
New (3) Used (5) from $9.49
Avg. Customer Rating:  76 reviews
Sales Rank: 2408
Format: Cd-rom
Platforms: Windows Vista, Windows Xp
Media: CD-ROM
Autographed: No
Memorabilia: No
Shipping Weight (lbs): 3
Dimensions (in): 7.5 x 5.4 x 1.5
MPN: CS7-00024
Model: C7S-00024
UPC: 882224380430
EAN: 0882224380430
ASIN: B000KN7DDE
Release Date: January 30, 2007
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Does not reliably start by itself September 1, 2007
3 out of 3 found this review helpful
I have used LiveOneCare for eight months now, and I like the theory of its performing a complete checkup with also a backup, all in the background. In practice, however, I cannot trust it to do the job I bought it for. About half the time I boot up it does not start by itself but only shows a warning that it "cannot continue".
Microsoft's tech support tried for a while to solve the problem but then simply gave up and stopped answering my continued email reports about the faulty starts. So now I have to click Start, Run, type in "Services.msc", wait for that window to appear, scroll it all the way down to select Windows LiveOneCare, then click "start" in the left pane, wait about a minute for a blue progress bar to reach its end, close the services window, then wait another several minutes for the green OneCare icon to appear in my task bar, often with a pop-up bubble saying that Windows LiveOneCare is up to date. Hardly what you'd expect from an allegedly "set it and forget it" utility program.
The OneCare system is set to restart automatically if it encounters any problem but that feature works only sporadically and randomly about half of the time. Sometimes, my PocoMail email client cannot access the ISP server until OneCare is running, and then only at the second attempt, but at other times it starts as programmed at bootup and fetches my email even though OneCare is still asleep. I have therefore to rely on Verizon's virus filters to protect me from infected emails. That defeats of course the reason for having OneCare in the first place.
Moreover, the virus scan is extremely slow and takes sometimes more than eight hours, longer than anything I ever experienced on the same computer over the years with Norton, MacAfee, Trend Micro, and ZoneAlarm.
The concept of this software is good, but the execution and support are so far execrable.
Horrible!!!! August 29, 2007
6 out of 7 found this review helpful
I have been using One Care now for 6 months and it has been nothing but trouble. At least once every week or two it will turn red and say that my pc is at high risk. When I open One Care, it says that my anti-virus and anti-spyware are out of date but it will not let me update them. I have repeatedly contacted customer service which is a total joke. If you try calling, you will sit on hold forever and if you do finally get someone, it is usually someone who hardly speaks english and doesn't have a clue what to do. I have spoken to several different people and received a different answer from each person. Trying to chat is not any better. Many times I have opened up the chat window to have it say that my wait time was 3 minutes and sat online for over 30 minutes and still no one helps me. I have gone to the website and downloaded a tool that fixes the problem, but only temporarily. It will work correctly for about a week or two, then its back to the high risk status. One of the customer service reps said that it was because I was using dial-up. They said that if it can't update in a certain period of time, it will turn red and stop trying to update. They said that since broadband stays connected all the time, it works much better on broadband. If this is true, Microsoft should say that it is only for broadband. I don't know if this is the true reason, but I know that I am sick and tired of this terrible product. I had McAfee previously and had no problems. I am certainly going to switch back. You would think that a genuine Microsoft product running on Vista would work better than this! I would not recommed this product to any dial-up user. Maybe broadband users have more luck????
Not a very good product. August 25, 2007
4 out of 5 found this review helpful
We have been using Live OneCare since version 1.0. 1.5 is a marginal improvement and it is not a very good product. We have several computers using it and plan to remove it. Currently a few computers have competitors products (evaluation stage). All of our computers are pretty new and have powerful CPUs (Dual and Quad core) and 1 to 4 Gb of RAM. If you scan the forums on the internet you will see there are a lot of complaints about OneCare. First there are features you can not configure or turn off. We have had problems with the tune up which auto runs and you can not turn it off completly. The defragmenter has been the biggest problem. Next we have had several problems with the Firewall under Vista and had to disable it. When we replaced OneCare with a competitors product they had no problems. The back up feature is a joke. Sometimes the update feature does not work for days. (yet our other computers running competitors products update about 99% of the time). The virus scanner is slow. Finally it is a Microsoft product and as of August 25, 2007 it does not support Vista 64bit or Windows XP 64 bit!! If you have a small, medium, or home based business - stay away from this product. For home use on a kids computer it may be OK but there are many other products that are 10 times better. This is currently one of Microsoft's worst product offerings.
 one care is the best August 15, 2007
5 out of 6 found this review helpful
I do not like Microsoft products because they are so layered and clunky, however, this anti-virus and tune-up program is tailored to PC's using Windows and works the best. The AMazon vendor price was outstanding. The single buy runs three PC's for a year. I have used Norton and MacAfee - this one care product works the easiest on all my machines. It does not foul the email program or stop downloads without reason as the others do.
Worst Microsoft Product ever August 11, 2007
I installed the product but it did not allow me to activate despite my having paid for the thing. The software apparently is not on the CD that they send you since a three hours download is required if using a modem or at least 1/2 hour with broadband. I am not sure why they even bothered with the CD since all you really get is a trial download. No phone number or any means of support or contacting Microsoft for help is provided anywhere in the product documentation. Since Microsoft does not support this product and will not let me activate a paid product, I guess I paid Amazon for a free 90 day trial. I have a dozen Microsoft products installed on my computers at home and at work but this is my first failure to activate experience. I do not recommend buying this product simply for the activation issues. I am not sure how it rates for virus protection, etc.. I did not get that far. I have nothing against Microsoft, but this product does not work for me.
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