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| Trend Micro Internet Security 2008 3-User [OLD VERSION] | ![Trend Micro Internet Security 2008 3-User [OLD VERSION]](http://ecx.images-amazon.com/images/I/519fwXff78L._SL160_.jpg)
 enlarge | From: Trend Micro
Category: Software
List Price: $49.95
Buy New: $11.50
You Save: $38.45 (77%)
New (16) Used (5) from $7.99
Avg. Customer Rating:  122 reviews
Sales Rank: 1103
Format: Cd-rom
Platforms: Windows Vista, Windows Xp
Media: CD-ROM
Edition: Standard
Batteries Included: No
Shipping Weight (lbs): 0.2
Dimensions (in): 0 x 0.1 x 0.1
MPN: PCNN0229
Model: TIS085598
UPC: 733199435598
EAN: 0733199435598
ASIN: B000U83WNY
Release Date: September 17, 2007
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Trend Micro 2008: Improvements and Frustrations May 23, 2008
3 out of 3 found this review helpful
This is the third year in a row I have been using Trend Micro Internet Security. Each year the program improves both on its interface and ease of use. Unlike the previous versions of this software, the 2008 edition handles most of malware threats automatically. It hardly ever now asks for your input. Gone are the days when I had to delete tracking cookies one by one. Of course, if you are a major geek who likes to manage every decision made by antivirus software, you might not like Trend Micro taking such liberties. But major geeks usually go for something like Kaspersky anyway.
Pros
1. Customizable to your needs. If you want to block specific types of Web Sites, it is easily arranged. The program explains all the options in a simple to understand language right there on the screen, allowing you to make an informed decision. Trend Micro keeps logs of all events and interactions under its watch, in case you might want to know what kind of evil Trojans attempted to infiltrate your computer.
2. Cleaner and more intuitive interface, compared with the previous versions of Trend Micro.
3. The scans will alert you to unresolved bugs and holes in Microsoft software programs, and then direct you to Microsoft Web Site, if you want to patch those.
Cons:
1. The free 1 month trial is very difficult to install and activate. This is a serious drawback. I generally would not use any antivirus program unless I have had an opportunity to evaluate it first on my system. The reason for this is that programs tend to perform differently in different operating system environments. A piece of software that works seemingly well on a single computer with Windows XP pro can turn into a goblin when installed on a network running Windows Vista. So, ability to evaluate a security program for free is essential.
2. A memory hog. Trend Micro Internet Security 2008 utilizes 170 Mb of RAM, according to the Task Manager report. Do not try to run it on anything with less than 512 Mb of RAM.
3. Not everyone needs a 3-license version, but Trend Micro makes it hard to find a much less expensive 1-license version (those can be purchased from other vendors, like ZTech Software).
4. I ran into problems with the initial virus definition updates. For some reason Trend Micro could not properly install them on the first try. I had to re-install the program, after which everything worked fine. It took an extra couple of hours. Somehow I doubt Trend Micro reimburses its customers for wasted time.
5. Others have already commented on difficulties encountered when trying to stop a virus scan in progress. This is a known glitch in the program (which was not present in the previous versions). The good news is that a couple of minutes after the virus scan begins, the pause/stop buttons become active again (they stay grayed out in the initial stage of the scan). To me it is a minor issue.
Is it worth it? May 19, 2008
This may be the top rated security software and yeah it does it's job well enough, but their customer service is among the worst I have ever experienced. If you're savy and can figure it all out by yourself, fine. If not hope and pray that you don't ever run into problems.
 Slowed down everything May 5, 2008
2 out of 2 found this review helpful
Slowed down startup and internet speed a lot. Sometimes turns itself off during updates. Programs would take forever to load. Really annoying. Still cannot remove one piece of the TM software completely off my computer even after uninstall and everything else I removed.
Works except for the annoying virus scan. April 29, 2008
4 out of 4 found this review helpful
I have had trouble with the virus scan. Norton allowed me to stop the virus scan and resume it again. Trend Micro does not.
Running Windows XP on a Intel chip at 3.2 GHz with 1.0 GB of RAM, I schedule a virus scan everyday for my hard drive. Trend Micro starts a virus scan when I start using my computer as it comes out of stand by or out of hibernating. This is as expected.
The virus scan noticeable slows down my computer. However, Trend Micro gives me absolutely no way to stop the scan and/or pause the scan and resume the scan later. Very annoying. I called technical support and was told to kill the virus scan process. I keep going into the Task Manager almost every other day and killing the UfNavi process. I manually start the scan again when I'm done with the computer for awhile.
I have been very disappointed with their email customer support:
(1)The first person did not understand my problem. I got the reason why the virus scan was happening but nothing to do about stopping and starting the virus scan again.
I again explained the same problem and proposed a product enhancement and/or bug and/or user interface problem: Give users a way to stop the virus scan and/or pause the scan and resume the scan later. The stop and/or pause and resume "button" should be easily accessible on the "Overview" window; users should not have to search for it on some pull down menu. (Norton does this.)
(2) The next email said there was a pause and stop button when the computer was past 9-10%. I never saw such a button.
I asked technical support where this button was. I left the Trend Micro window open during the first 15 minutes of the scan and did not see any button.
I asked where the button was.
(3) The third email told me to disable the Trend Micro suite to solve my problem. No, I don't want to effectively disable the entire Trend Micro suite which would leave my computer open to spam, viruses, etc.
I guess that would solve the problem!
I haven't heard back yet. :-)
I will not buy Trend Micro again.
It's ok but not magic April 26, 2008
We bought this for our home office, and while it does catch threats (mostly tracking cookies) I have had some problems with Outlook's .pst file that PC-Cillin just can't seem to shake. there is a virus messing with that .pst file, and scanning twice a day isn't getting rid of it.
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