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| TaxCut 2005 Premium + State [Old Version] | ![TaxCut 2005 Premium + State [Old Version]](http://ecx.images-amazon.com/images/I/51RV3ZJ4R4L._SL160_.jpg)
 enlarge | From: HR Block Financial
Category: Software
List Price: $49.99
Buy New: $21.49
You Save: $28.50 (57%)
New (2) Used (2) from $14.50
Avg. Customer Rating:  48 reviews
Sales Rank: 3394
Format: Cd-rom
Platforms: Windows Nt 4, Windows Me, Windows 98, Windows Xp, Windows 2000
Media: CD-ROM
Shipping Weight (lbs): 0.5
Dimensions (in): 7.5 x 5.5 x 1.3
MPN: 1316603-05
Model: 735290101648
UPC: 735290101648
EAN: 0735290101648
ASIN: B000BM67XQ
Release Date: November 22, 2005
Availability: Usually ships in 1-2 business days
Condition: WE SHIP DAILY AND FAST WITH USPS MAIL
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| Customer Reviews:
 Software design and support have serious flaws March 5, 2006
3 out of 3 found this review helpful
I purchased this software as a result of a favorable review in the New York Times. I wanted help figuring out how to deal with exercising stock options. I did learn some valuable things (that I didn't know before) about what I can deduct.
However, I have several issues, starting with the most serious. When I went to electronically sign the form prior to e-filing it, the instructions said that the IRS will not accept the e-filing unless you enter your previous year's adjusted gross income exactly. Last year I didn't round on my tax form, and the TaxCut software does, so there was no way I could enter last year's adjusted gross income exactly. I decided to try to e-file anyway, hoping the rounded version is close enough.
Prior to filing, I printed the form and reviewed it carefully --and it's a good thing I did, because after I filed, I could not view my form again. I can see a report of what I entered, but when I try to view the finished form using the software, I get a message box asking me if I want to save the existing form -- every time. The finished form is nowhere to be seen -- and cannot be accessed by either of the methods the Help says to use to view your finished return.
I clicked Customer Service (which took me to H&R Block's Web site). I tried to create an e-mail using the Customer Service form, but when I chose the TaxCut option button so my question could be directed to the right people, I couldn't enter my name, address, or telephone number -- only my e-mail address. When I tried clicking Next, it took me back to the starting page -- every time.
I won't know until tomorrow about the status of my e-filing. I can't see my return, so I have no idea whether an actual return was filed, even though I was charged $15.95.
I eventually found a support telephone number, which I intend to call in the morning.
Oh, and one more thing, it really irks me that only my husband, the taxpayer whose name appears first on the return, is listed on the schedules. Apparently I, the "spouse" and the person who actually does our taxes every year, am not significant enough to have my name included too.
Update: The next morning I called TaxCut Customer Support. Both times I spoke with a support representative, they talked as if they were going to help me, but I was mysteriously "cut off" and left with a dial tone. The second support representative took my callback number, but didn't call me back. It seems they were unable to give me a definitive answer to my two most important questions (whether their rounding conflicts with my previous year's return and would prevent the IRS from accepting it and how to retrieve the previously saved document).
Bottom line: This product shows promise, but its designers need to think more about customer scenarios and test the functionality more carefully. It's almost as if they shipped a beta. And their customer "sevice" is sadly deficient.
 Decent Program March 4, 2006
0 out of 1 found this review helpful
This program was easy to use and figure out as it walked you threw step by step. i liked the fact that i could file over the internet and didnt have to mess with a bunch of paperwork. the only thing i didnt like is the length of time it took for my return to come back, yes it said 8-15 days and believe me they used all of the 15 days to return my money. i duno if i will do my own taxes next year or not, i am debateing on the 15 day wait or the money i have to give away to get my money back the next day.
Tax Cut isn't the best March 3, 2006
Although I don't know which tax preparation software is the best, I am sure TacCut isn't it! It doesn't ask the questions to prompt me to take all my deductions nor does it provide answers to the questions I have regarding capital gains and stuff like that. I have used TurboTax and thought it was better, but I let my wallet make the decision this year and was not happy with the results.
 State filing is limited - If you need support, forget it. March 1, 2006
1 out of 1 found this review helpful
The program has many limitations. For example, it does not handle filing foor several states well. For some states, it does not provide the non-resident option. Worse, the information about the limitations of the state programs is not readily available. I found it out first after coughing up an extra $20 for an additional state. Knowing how difficult it is to get support from them, I did not even try to get the money refunded. Now that bring us to the other point. Technical support is almost inexistant. That is even with email. It is difficult and confusing to figure out how to contact them. When you finally, find the right form for email support, it takes a few days for them to answer. I sent 5 emails before I got one answered (to ask about state programs.)
Another disturbing fact with this software is that it does not honor the pledge for providing "free electronic filing" for low income filers. Electronic filing does not work unless you pay the full amount.
The only reason I keep buying it is to save time importing data from previous years.
Going Back to Turbo Tax March 1, 2006
How can a product claiming to have "all the forms you need to file Schedule C- sole proprietor/home-base business" NOT have the capability to create a form W-2 or W-3??!!!
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