FranklinCovey PlanPlus For Microsoft Outlook 2.0

I do like the PlanPlus Home page a great deal.


Ripoff! Bugs! Tech Support & Customer Service Bad!   April 22, 2004
 7 out of 7 found this review helpful

Buyer beware! Do not buy PlanPlus 2.x! Do not even install the trial! It does not work as advertised and will not uninstall without damaging your OS & Office apps. Avoid this product and save yourself many days in lost productivity.

In 2003, I purchased and installed PlanPlus 1.0, which immediately malfunctioned, wasting many days of my time getting it to work half as well as advertised. Tried to contact Tech Support & Customer Service many times. Simplistic answers were offered, or my requests were ignored. I had to trouble-shoot the problems myself. It never worked as advertised. Benefits just outweighed costs ($, time).

In 2004, I purchased and installed PlanPlus 2.0, which promised to address the known problems (yes, they finally admitted it). The program displayed all of the problems outlined in other comments plus a host of others (have a look at the FranklinCovey PlanPlus product support page for a list of the 'problems' they fixed since releasing v2.0 to an unsuspecting public). What else is lurking as yet undiscovered/unfixed? Once again Tech Support & Customer Service were unresponsive and after many months of badgering for a refund, I finally got one. I should have known better than to trust FranklinCovey again.

Do not reward FranklinCovey for their actions. Take your hard earned cash elsewhere!


A nightmare -- don't even bother   April 13, 2004
 4 out of 4 found this review helpful

I had nothing but problems with PlanPlus 2.0. It crashes my Outlook 2000 frequently, and slows everything down. Overall, a very buggy product that should never have been released.

Oh, if you are going to try the trial version, good luck! The uninstaller does not completely undo all the changes the product made to your Outlook.


Bugs, bugs, bugs...   April 6, 2004
 11 out of 12 found this review helpful

I downloaded the 30 day trial of the previous version and found it to be quite useful. I later purchased 2.0 and am very disappointed with it. It has slowed down Outlook considerably - I have a P4 2Ghz with 1 GB memory and it's slow! There are also many bugs associated with reading email. It sometimes returns to inbox after reading a message, other times it pulls up the next message. It does not let you mark a message as unread. Sometimes when using the scroll bar it will pop up a an email message randomly???


VERY POOR TECHNICAL SUPPORT   April 3, 2004
 9 out of 9 found this review helpful

I love this software add on for Outlook, in fact I had the older version which worked pretty good.
I bought version 2.0 and noticed some good changes, however a couple of weeks after I installed it I started to have some problems with syncronizing. The sync would hang and I would could not just cancel the sync, I had to kill the Hotsync program and re-boot the Palm (Tungsten E). I also had a problem where when I would sync w/o Outlook open, I would get an error. If Outlook was open, the error would not occur. For this problem the tech support had me clear out the "add-in's" (there apparntly was an improper add-in installed with Plan Plus).
My other problem tech support provided me a work around... well the work around works, but I have to perform this work around 2-3 times a week. I have installed the online updates, and there is still something buggy with this, but Franklin tech support will not admit to it.
I would wait until Franklin fix's their prolems... post complaints to the customer service.