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| Garmin nüvi 360 3.5-Inch Portable GPS Navigator with Bluetooth and Text-to-Speech | 
 enlarge | Brand: Garmin
Category: CE
List Price: $279.99
Buy New: $220.00
You Save: $59.99 (21%)
New (37) Used (4) Refurbished (7)
Avg. Customer Rating:  960 reviews
Sales Rank: 11
Color: Li-Io
Media: Electronics
Autographed: No
Memorabilia: No
Batteries Included: Yes
Native Resolution: 320x240
Display Size: 3.5
Shipping Weight (lbs): 1
Dimensions (in): 3.9 x 0.9 x 2.9
Array:
Legal Disclaimer: Warranty does not cover misuse of product.
Warranty: Garmin nüvi products purchased through Troy Ford will receive a full 3-Year Warranty. This is a FULL 2-Years longer than the warranty a consumer would receive, if a similar product was purchased through a consumer retailer.
MPN: 010-00538-00
Model: 010-00538-00
UPC: 053759058846
EAN: 0753759066499
ASIN: B000EXS1BS
Availability: Usually ships in 1-2 business days
Condition: Brand New
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| Customer Reviews:
 The perfect gift! July 6, 2008
I have been looking for a GPS that had a lot of features for an affordable price. This one has it all. I bought it for my boyfriend because he is very picky when it comes to electronics. Luckily I know him well, because he loves it. It does everything. He uses the bluetooth to call me and it is cool. Not perfect, but good enough. Especially now that it is illegal to drive and use your phone.
Awsome!! July 6, 2008
Does evryhing like it,s supposed to do and very well. I would buy another one
 Garmin 360 Nuvi July 4, 2008
3rd week of use - travelling around MidWest and SouthCentral U.S.. A few map glitches (on way to Chicago from Detroit - a detour through Ann Arbor? (unit does not have travel/construction alerts so this was just a glitch). If you travel through different time zones, be careful - unit does not auto-adjust when you cross over, so your arrival time is stated in the time zone that you left. Per Garmin, the technology patent for changing the time zone over is owned by cell phone companies? And I thought one couldn't patent the obvious! Overall good little unit - like how compact it is. Haven't used bluetooth or Mp3 features....can't imagine using MP3 ever since audio would be less than stellar (don't have FM transmitter).
Great GPS!!! July 4, 2008
0 out of 1 found this review helpful
I bought the Garmin nuvi 260 for my husband for father's day. He absolutely loves it! He said he could not be happier. He takes it everywhere he goes.....thumbs up!!!
 Bad out of the box, Horrible customer service. July 3, 2008
2 out of 3 found this review helpful
We researched these very closely before deciding on the Garmin 360.
We were majorly disappointed. Ours not only didn't hold the bluetooth connection, it failed at the basics. We contacted Garmin. After nearly an hour on hold we were told to try downloading an update for the firmware, another for the bluetooth function, and yet another for the map. Overall we spent over 4 hours on-line with the updates. The map alone took over 2 hours even though we have a high-speed connection.
The unit then started to work - sort of. We took it on a trip to Washington DC. There it often took 15 minutes or longer to find satellites on a clear day. I even tried holding the unit out the window while parked.
We tried using it to find restaurants on two occassions. It's updated map took us to two office buildings instead. Later we tried to use it to find a Walmart that was in Alexandria VA. There we found another office building where the Walmart was supposed to be. Clearly the updated maps have issues.
The bluetooth problem got worse, connecting then disconnecting every few seconds. We gave up and turned the bluetooth feature off. The volume on the speakerphone was so low when it did work that you couldn't use it while driving anyway. Road noise made it impossible to hear what the other party was saying even with the volume up full.
We tried it around our home town and it often would tell us to turn right verbally when the map showed a left turn. We hope the unit we got was defective, at least we hope it's our particular unit and not typical of Garmin's product. Reading the other reviews, we're not so sure.
We contacted Garmin again and arranged for a replacement. Just getting a response took a couple of days. We're still waiting for the replacement unit to arrive. I just found out it takes Garmin 10 to 14 business days to process returns on their end. Add shipping time in both directions and you can wait nearly a month for a replacement. One of the three customer service reps I spoke to recommended returning new Garmin products to place where you bought them rather than dealing with warranty service. I have a better solution. Buy another brand.
When we contacted customer service via email they asked us for the same information we had already provided in their on-line form in order to get a return authorization. We then had to send the bad one back at our own expense. A little warning here. Garmin doesn't tell you, but for some reason returns sent via the post office takes an extra 10 days to get there. That's what one customer service rep claimed at least. They want you to use UPS or Fedex instead.
It's bad enough when the quality control is not the best, but if you are unfortunate enough to get a lemon, don't expect too much in the way of customer service. We have now dealt with three agents. One honestly seemed to want to help, but left out information that would have sped up getting a replacement. Another seemed to do everything in her power to slow the process down. The third actualy was a bit hostile and lectured me about my choice of a shipping method and my choice of vendor instead of trying to help solve the problem on their end. The third actually refused to allow me to speak to a supervisor.
I'm sure Garmin once made a good product. I'm also sure that their customer service may have been good at one time. For anyone considering them now I'd like to make some suggestions:
1. Buy local from a vendor that will take it back if you get one that is bad out of the box. Maybe pressure from the retailers will force them to resolve issues at the factory.
2. Don't attempt any upgrades. It could void the warranty and you'll be stuck dealing with their crappy service. If you're buying a new unit it should work out of the box without having to go on-line for updates.
3. If a model is in short supply it might be a danger signal. They might be having manufacturing issues causing the shortage. My guess is that with the 360 you will soon see thouands of reconditioned units on sale due to the large percentage of defective units. Two of the reps I spoke to told me that 360 replacement units are in very short supply. I did ask if I could upgrade to a different model and was told that I could not.
Garmin nüvi 360 3.5-Inch Bluetooth Portable GPS Navigator
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