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| TomTom GO 910 4-Inch Portable GPS Navigator | 
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| Brand: TomTom
Category: CE
List Price: $499.99
Buy New: $295.00
You Save: $204.99 (41%)
New (8) Used (4) Refurbished (5) from $249.95
Avg. Customer Rating:  177 reviews
Sales Rank: 4431
Color: Black & Gray
Media: Electronics
Autographed: No
Memorabilia: No
Batteries Included: Yes
Native Resolution: 480 x 272
Shipping Weight (lbs): 5
Dimensions (in): 3 x 4 x 3
MPN: 1V00.980
Model: 1V00.980
UPC: 636926013529
EAN: 0636926013529
ASIN: B000F007K8
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Poor Product support-get a NUVI July 2, 2008
TomTom GO 910 4-Inch Portable GPS Navigator
Bought the 910 about a year and a half ago. Stopped working so I followed on-line suggestions to no help . Want to meet the engineer who located the reset hole on this puppy. Even the tech rep admitted it was an embarassement. Techie told me I probably left it on the dock too long without using. Where said I is that in the product information (it's not)
Sent it back (under warranty) and while I waited bought a NUVI. No comparison, the NUVI is much more intuitive and user friendly. Tom Tom replaced it with a "refurbished" unit. Didn't even bother to use it until tonight when I gave it to my daughter to use on a Fourth of July junket. Problem is the replacement unit is "home based" in Kinsale Ireland. Some nice travel photos were included though. Followed on-line instructions. tried to download fix through cell phone as recommended. Ireland centered unit doesn't recognize my Verizon cell.
Set up the home docking station outside with an extension cord and tried to re-set unit with my laptop on-line. 20 minutes later-No good. Tried to call "customer support". Their hours are now 8:30 to 7:00. Hey Tommy Boy what happens if you have a problem with your navigation unit outside bankers hours?
I'll be on the phone tomorrow but my daughter will be gone on her trip. Ironically, I'll be in Kinsale next week. Maybe I'll try to find the prior owner and we can go over his photos. Hey maybe when he returned his unit he got my Amityville, NY defective unit in exchange. Wouldn't that be a pub story?
Whether I go to Ireland, New England or locally, I'll put my trust in NUVI. What kind of quality control department sends out a replacement unit without testing it or re-setting it. What kind of International marketing outfit that sells vehicle navigation units does not provide access to 24 hour customer support?
I've owned both Tom Tom and NUVI, and how do you think I'd answer that question?
 buy a Garmin - save some money and frustration June 16, 2008
I got one of these pieces of junk for my birthday a year ago - I think it has worked a total of once. First, the mounting arm does not keep the product at an angle where it can be viewed. I contacted TomTom and they told me that my mounting arm was not part of a recall of mounting arms - so I had to buy a new one. I did - twice - neither worked. I called TomTom again and they told me that the mounting arm frequently malfunctioned when the temperature was over 80 degrees - I live in Texas - the temperature is over 80 degrees 6 months of the year.
Next, I had to constantly restart the TomTom - it seemed to not like to work for more than a couple of hours at a time. Then, yesterday, I tried to restart it and nothing happened so I boxed the whole thing up (3 docking arms and all) and mailed it back to TomTom. Save your money - get a Garmin!
Continuos lockups make this otherwise good product useless June 15, 2008
No firmware upgrade but locks up every 2-3 uses. The reset feature is where it shines: they decided to make it hell forcing you to have a small paper clip at hand and start hoping this thing revives after a series of second counting and button pressing in the right sequence. TOTAL MADNESS in my opinion. I am today a happy owner of a NON TOM TOM navigator and will never go back to this brand. I had it. And pls don't get fooled by otherwise positive comments. This small problem makes the product a true nightmare.
 Tom Tom 910 April 6, 2008
1 out of 1 found this review helpful
This is a great gps. It has preloaded US and Europe maps. Easy to use but not without hiccups. It is sensitive to being disconnected while powered on. Always turn off before disconnecting. The reset is hard to find (its next to the power pins) but it usually fixes any locking up.It is a bit chunky now the newer model is slimmer but this is great value.
 A must have March 12, 2008
I purchased the 910 2 years ago when I was in the US. I had to buy a new one because my first one was stolen out of my car.
IMPORTANT TIPS
1. Do not leave your Tom Tom in your car.
2. Do not leave your Docking station fixed to the window.
3. Wipe off the ring that the docking station leaves behind.
ALL OF THESE MISTAKES ARE WELCOME SIGNS FOR THIEVES!!!!!!!.
I am in the military, and now live in Europe and the Tom Tom takes me were i want to go. I have used it in Germany, France, Switzerland, Austria, and the Netherlands with out a single problem. I have to say the best feature on the 910 is the built in 20G hard drive (it is actually only 11G once everything is updated), but that is still a lot of music and pictures. Next I would have to say the warnings for the traffic cameras has saved my @ss sooo many times. Tom Tom has just changed their software for hooking up the Tom Tom to the computer so I am getting used to it. Their are only 2 down sides to this product, and they arent all that bad.
1. When my phone is connected to the Tom Tom, and someone calls it uses the internal speaker instead of my car speakers. It works fine when playing music, or when the unit gives directions.
2. Tom Tom does not track the product code and product registration in their system, so if your Tom Tom is stolen, and some one else tries to connect it to the Tom Tom web site for updates or to remove the security feature, duplicate product registrations do not raise a flag on their end. A positive note however, is that Tom Tom will give you a pretty good customer discount if your product is stolen provided you fax them a copy of the police report and the sales receipt.
SO KEEP YOUR RECEIPTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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