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| TomTom ONE XL-S 4.3-Inch Widescreen Portable GPS Navigator | 
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| Brand: TomTom
Category: CE
List Price: $349.95
Buy New: $214.88
You Save: $135.07 (39%)
New (10) Used (2) Refurbished (2)
Avg. Customer Rating:  166 reviews
Sales Rank: 1985
Color: Silver
Media: Electronics
Memorabilia: No
Tracks: Unknown
Batteries Included: Yes
Native Resolution: 480 x 272
Display Size: 4.3
Includes MP3 Player: 1
Shipping Weight (lbs): 2
Dimensions (in): 4.7 x 1.2 x 3.4
MPN: 1S00.082
Model: 1S00.082
UPC: 636926018432
EAN: 0636926018432
ASIN: B000WEOWM6
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Wonderful Product November 30, 2007
12 out of 13 found this review helpful
This is a wonderful G.P.S system. I'm amazed by how accurate it is. Also the text to speech feature is a lovely feature. Interface is simple and the points of interests seem infinite.
 Flaw in Spoken Instructions November 29, 2007
14 out of 19 found this review helpful
The product has a major flaw in which the computer voice "Susan" announces miles ahead turns as yards ahead instead. The screen accurately shows miles. I spent hours with customer "service" with very poor help. They kept saying they strive for "exceptional" customer service; but the reality was a very different and disappointing experience. No real solutions offered and no accommodation as a customer.
I am stuck with the promise of great technology (Speech /Text - actual street names announced)- only to be foiled by poor software design.
 It was fun while it lasted November 29, 2007
25 out of 36 found this review helpful
Well, it worked perfectly right out of the box. Once. Then I downloaded the Tomtom Home updating software to my Mac and connected the device to my computer to update it. After that, the device didn't work properly. I know it has sound because it makes the drum beat sound when I turn it on, but it won't read any directions or make any other sound. So, I called tech support, and the man I talked to was very nice and he sent me an email with detailed instructions of what to do to fix the problem. It didn't work. According to what he wrote in the email, I could just reply to the email if I needed more help. I did that, and the email bounced right back to me because it was sent from a "do not reply" email address. Why tell your customers to hit reply for more help when the email is not designed to receive replies???
So, I called tech support again and again got a very nice person who genuinely wanted to solve my problem. She figured out that because I have a Mac, the Tomtom Home software I downloaded was not the most recent version of the software (I guess they don't have the most recent version for Mac yet). But the device I bought, ONE XL-S only works with the most recent version of the Home software. What to do? Well, the very nice tech support person had me on hold so long while she tried to talk to her supervisor that the battery in my phone died. So I called back and got someone else, who told me that everything the last tech support person told me was incorrect. How am I supposed to know which person is right and which is wrong??? She says the software I have is fine and the problem must be with the device itself, so she said I could mail it in to them to fix the speakers. I reminded her that the speakers definitely work because the device makes the drum sound when I turn it on. Her only advice was to mail it in for repair or take it back to place I bought it from. Considering that she couldn't even tell me what is wrong, I don't think mailing it in for repair is a good option. So, Amazon, I'll be sending this piece of junk back to you for a refund.
Nice but watch 7.161 update November 29, 2007
40 out of 42 found this review helpful
Got this unit for my wife. Tried it out today going to work and back--about 30 min each way. My first car GPS experience. Impressive. The pronunciation of some street names was poor, as I expected, but most were understandable. The worst aspect of my TomTom XL-S experience was the attempted software update. The unit came with 7.14 software, I installed the TomTom HOME client on my iMac and dutifully installed the 7.161 update that was detected. Reboot the TomTom - no sound. No voices, no beeps, no nothing. Called support, they lead me through a hard reset (paperclip in hole near SD slot for 6 secs), soft reset ("Reset to factory/default settings" icon). The only sound that I heard during this process was the initial drum sound right at the beginning of the boot. Otherwise, still silent as a mouse. They had me download version 6.5xx and install. Blinking red X, at boot time, failed boot. The tech seemed ready to give up, I suggested I try to revert to the 7.14 backup I made (TT HOME prompts you to backup before installing an upgrade). Using TT HOME, I deleted the Main application on the unit and restored from backup to version 7.14. Success! All sounds came back. Thanks goodness I backed up when prompted!
Who knows if I'll ever get to experience the (reportedly minor) improvements of 7.161 -- I'm going to let that sleeping dog lie. I'll wait til the next version comes out before trying another update. 3 hours of troubleshooting is enough.
Be very careful November 27, 2007
20 out of 22 found this review helpful
Got the TomTom out of the box. I fixed my GPS location. I tried to log onto TomTom home to back up my unit. My unit worked for approximatley two hours and then went blank. If you buy a TomTom one XL-S and it works consider yourself lucky. I'm returning my TomTom to Amazon. I got another Tom Tom from Amazon with no problem. My second GPS works like a charm. You've got to remember that only the computer voice announces the street names. I have two mounts, one for each of our cars. The manual is of no help but the device is idiot simple. I would buy another one. Amazon's return policy is A-one.
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