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| TomTom GO 920 Portable GPS Vehicle Navigator | 
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| Brand: TomTom
Category: CE
List Price: $449.95
Buy New: $306.16
You Save: $143.79 (32%)
New (25) Used (2) Refurbished (1) from $298.83
Avg. Customer Rating:  68 reviews
Sales Rank: 174
Color: black
Media: Electronics
Autographed: No
Memorabilia: No
Batteries Included: Yes
Native Resolution: 480 x 272
Shipping Weight (lbs): 2
Dimensions (in): 4.6 x 0.9 x 3.3
nv:Type: Receiver
Display: LCD
Expansion Slots: SD Card
Battery Life: 5 hours
Special Features: Bluetooth
Special Features: FM Modulator
Special Features: RDS-TMC traffic compatible
Special Features: 4GB internal flash memory
Special Features: Integrated Microphones And Speaker
MPN: 1M00.980
Model: 1M00.980
UPC: 636926018319
EAN: 0636926018319
ASIN: B000VLHN9E
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 A must have. June 20, 2008
I'm not a gadget person so my review will be breif. The Tom Tom is a great unit to have, I have not been disappointed once. The remote is a huge benifit, my wife is able to make changes while I'll drive for when we need to stop for gas/food etc.
 GO 920 Europe Maps Incomplete June 20, 2008
I had a TOMTOM GO 910 and Greece was included in the European maps. I upgraded to GO 920 and expected improved maps. Greece was not included in their new maps compatible with GO 920. Plan to return unit. If they omit countries in their product upgrades I question their commitment to improved quality and functionality in their new products.
 Customer Service is TERRIBLE !! and that's real important with GPS units June 16, 2008
Some months have gone by and I feel I can give an assessment based on experience of using the unit AND using their tech support & customer support.
This is the fifth GPS navigator I have owned, my first TomTom.
With most consumer electronics products the after-sale support is only important when something goes wrong; with GPS units it's also critical even when the item is functioning correctly. Mainly because of map and technical updates and the complicated nature of these feature-loaded units like the 920.
The other reviews have give lots of info on the technical aspects of TomTom devices, so I'll just say that it works reasonably well if you don't expect to use features like voice-entry and bluetooth syncing with your cell phone. I would give it a 3 out of 5 for operational performance.
It's the customer support that really brings down the score: it's horrible! First, it takes many, many days to get an answer via email. Forget about toll-free phone assistance: you'll miss at least one meal waiting for someone to answer your call.
My 920 package included a fancy certificate with computer-generated code (called "Always up to Date") that supposedly represented one year free map updates of the maps that came with your unit. That's what the certificate said, and it gave instructions how to obtain these. Problem was, it didn't work, so this initiated many email requests for technical assistance from me. First they said I had to fax them my receipt, even though this model was introduced less than a year ago and the guarantee is for one year. Okay, once that was done, the Activation Code on my certificate was apparently inoperable and the 1-year guarantee it clearly stated turned out to be 30 days. And the maps it guaranteed? only North America, not all the maps (namely, Europe) like the certificate promised.
By the time all the delayed emails had been sorted out, my 30 days was up and I was out of luck. Too late to return it to the vendor, too.
Everywhere I asked for advice while shopping for this GPS I was consistently told "Buy Garmin" !! Foolishly I ignored this advice and now I'm stuck with a so-so unit that has one-year-old maps.
Don't make my mistake; Please !! Buy Garmin
 Crazy trip time estimates June 14, 2008
All is fine with the 920 except it is horrible at estimating trip times on anything but freeways. For instance on rural highways, it estimates elapsed times based on approximately 1/2 the posted speeds!! After sending queries through their web site (which they frustratingly label "resolved" immediately), I've given up - their customer support representative was clueless.
My other GPS is an older Garmin, and even though it's screen is smaller, it is a far better navigation tool! (and cost less too!)
 Nana's Tom-Tom June 11, 2008
Took me a bit to see how it works but it was wonderful to have on my last trip back to the Midwest. Screen is easy to view, easy to navigate, I had a little difficulty with the mounting. This is a good product, my friend has one, and I was delighted when I was able to have one as I like to travel and this helps me to end up in the right place.
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