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| Tom Tom Navigator 6 Software with Maps of the US and Canada (DVD) and Bluetooth GPS Receiver | 
 enlarge | Brand: TomTom
Category: CE
Buy New: $242.99
New (2) Used (1) from $195.00
Avg. Customer Rating:  12 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Connectivity: Bluetooth
Shipping Weight (lbs): 1.3
Dimensions (in): 6.9 x 6.8 x 4.9
MPN: 1T50.080
Model: 1T50.080
UPC: 636926015073
EAN: 0636926015073
ASIN: B000HZI2Z8
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
| Showing reviews 1-5 of 12 | | NEXT » |
 TomTom should be ashamed to put their name on this product December 28, 2007
1 out of 1 found this review helpful
This product simply does not work on either the Treo 700p or the Treo 700w, despite any claims that TomTom makes to the contrary. (The box lists both of these as supported models.)
Let me preface my review by saying that I write software for Treo phones for a living, so I know these phones inside and out. However, that knowledge did not help me get this GPS to work.
I was excited to receive this GPS as a Christmas gift. However, when I installed the software on my Treo 700p, the installer displayed a message that this was an incompatible device. The 700p is listed on the box as a supported device, so this didn't make any sense. I tried updating the ROM on my 700p to the latest 1.10 ROM that is available from Palm, and that did not help. I also downloaded an update for the TomTom software for the Treo 680 (available on Palm's site). That did not help either.
After messing around with this and searching the web for 2-3 hours, I gave up and started over on my Treo 700w, which is also listed as supported on the box.
This time, the software installed and looked like it was working except that it couldn't detect the GPS. I followed the instructions very carefully for pairing the Bluetooth connection and setting up a COM port to communicate. (By the way, this process is ridiculously difficult for the average customer, but it is doable.) I tried several different COM ports and configuration options, and nothing worked. I was following word-for-word the instructions on TomTom's website.
I tried to contact TomTom at one point, but their website thwarted me. First, their website was ridiculously slow, taking up to 5 minutes to load each page. Next, you have to create an account to submit a support question. That seems like overkill, but I did so. Finally, once you find the support page (which is well-hidden), if you type too much in your support question, you get an error message that tells you to press the Back button and update your question. When I pressed the back button, I was upset to find that it had lost everything I had written.
At this point, I gave up, and I am asking the gift-giver to return this awful product for something that works.
I have used TomTom stand-alone GPS units in the past and really liked them. But this experience has really soured me on the brand.
 Love this product October 20, 2007
1 out of 2 found this review helpful
I wasn't to activate over the phone's wireless connection, but otherwise the install went fine. Great product, use it everyday to handle Los Angeles traffic (loves how it generates new routes when you have to abandon the original one).
I have connectivity issues with Tom Tom Traffic, and it doesn't always seem to know about the delays, so I'm not sure I could recommend that added feature.
Not reliable May 9, 2007
2 out of 4 found this review helpful
Tomtom maps and application is not a reliable product that you can count on when you are traveling and do not have access to your PC and the disks. This is the second time that the application has stranded me and I am writing this review for others interested in purchasing this program not to get in a situation like I have, and Tomtom staff to read and fix the problem.
I purchased a Tomtom with an HP PDA to travel through Europe (mostly Italy). I installed the software and got an authentication code from the site they specified and started using the device. After about a month of use, and feeling confident that I did not need a paper map, we took a trip to Florence, following Tomtom's direction. After about 20 minutes, the program froze. It would not even respond to a soft reset. I had to take the battery out to get windows CE up and running. After the operating system restarted, I started Tomtom program. It asked me for an activation code. Have in mind that I am in the middle of Italian countryside and not sitting in Silicon Valley. I had to call my office and they went to my office and found the original CD's, went to the authentication site and got the activation code. I found this to be just unreasonably senseless. I appreciate copy right protection, but the people who thought of this scheme must not go out of the office much. I thought of writing a review but did not and latter forgot about it.
I recently bought a cell phone/PDA that has a built in GPS. To avoid having a phone and GPS I tried installing the European map on this phone (it already had the US maps on it). I went through the installation which took for ever and went to the website and got the activation code and tried entering it and it says that the activation code is not valid! So, I call Tomtom support in UK from Germany. The first customer service person was very nice and gave me some advice on how to get an update. I followed the advice and it still did not work. I called the support line again, this time a Mr. Rick answered. This person needs to be assigned to a different department. He basically spent 30 minutes lecturing me on software copy protection. He then asked me to do a hard reset. I told him I did not know how to do the hard reset. He spent another 10 minutes telling me that he is not an HP specialist and that I need to contact HP for support. At this point, I realized that this person was not able to help resolve the problem and asked for escalation to a supervisor. Rick (customer service rep) said that the supervisor would not take my call because I did not do what he was telling me to do (which was not exactly true, because I asked him to help me with the reset and he would not).
I got off the phone and went to the HP site and downloaded the user's manual and did a hard reset. This caused everything to be erased (including my addresses), and Tomtom program to be deleted. And guess what, I call the customer service number again, and they did not know what to do. So, they asked for more time to research the problem and to call me. In about 4 hours not having heard from them, I called again, and this time they told me to download another program that would resolve the problem. I downloaded and it did not solve the problem. I got an email a couple of hours latter telling me to use the original SD card (which is back home) to resolve the problem.
So, to make a long story short, this is not a reliable device and for anyone who has traveled in unknown places, it is a nightmare.
TOM TOM SUCKS I want to give it ZERO stars but they dont have that!!!! May 7, 2007
4 out of 8 found this review helpful
OK I heard good things about this product, but when I got it, it was a different story. First the directions were in IKEA form, only pictures. You actually had to log onto Tom tom's site and look the installation directions up. The next problem I ran into was installing it onto my Palm Treo 700p. I purchased the DVD version which saves to your phones memory card. The only problem with that is that tom tom doesn't detect the memory card in the phone so you have to use an external card reader. I had to go and now purchase that also.
Once I finally got everything installed onto my card, I reached the point where I had to install the maps I wanted onto my device from the DVD. The DVD only had maps of Western Europe, not of the US and Canada. I found this weird, so I checked both boxes and they all said Tom Tom Navigator 6 Software with Maps of the US and Canada (DVD) and Blue tooth GPS Receiver. My DVD which was located in this box in shrink wrap was labeled Maps of Western Europe. This was obviously the mix-up of tom tom's packaging department. I called tom tom and explained the story, even though they packaged the unit, they somehow blamed it on Amazon and said I had to deal with them. I asked Tom tom if they could just send me the maps I needed and they said I would have to pay for them, which would be about $125. If your not familiar with Tom tom, you can purchase new maps from there web site and they are uploaded to your personal tom tom home web site they don't even need to send you a new DVD. Tom tom wouldn't even do this so I returned it to Amazon and currently looking for a better navigation system with better customer service. Something I thought about too, I have the Palm Treo, what happens if I upgrade my phone next year and this navigation device isn't compatible? I would have to re buy another system. Because of this I would suggest buying a stand alone navigation system, just not from Tom Tom.
 Warning this software has issues with BAD support !!! April 21, 2007
0 out of 1 found this review helpful
Purchased product thru Amazon (great service) before a trip to Austin TX. Sent a support question to Tomtom, 3days later received a incomplete answer while on the trip. That night tried to get back to the hotel that was saved as a favorite. The route did not follow the recommendation of the local's, but it should get us there right?(could not get it to use MAJOR highways). Well down the road we go and part way to the hotel in the middle of the road it stated we needed to turn left (IE there was NO road to turn on to). Keeped going and it recalculated the route, next exit turn around go back the way we just traveled to the turn left with NO ROAD to turn on to (we are lost now late at night with most every thing closed). Found a 24hr gas station and got direction which forced us to use a toll road! Did not use Tomtom the rest of the trip. Have use the tomtom site for support with email replys, they MUST be "outsourced" as they don't answer question or only one of severial and can't even answer simple question like how to MAKE the route go to a different way (found this on my own (not straight forward), due to NO SUPPORT).
Last item is the POI fonts are to large and the screen does not scroll right/left to see all the word's (NO answer from support again!)
Looking at Copilot for PDA's (they will give you a credit other software).
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