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| Creative Zen Vision:M 30 GB MP3 and Video Player (Black) | 
 enlarge | Brand: Creative Labs
Category: CE
List Price: $249.99
Buy Refurbished: $149.50
You Save: $100.49 (40%)
New (5) Used (11) Refurbished (9) from $149.50
Avg. Customer Rating:  1002 reviews
Sales Rank: 1489
Format: Cd
Color: Black
Media: Electronics
Autographed: No
Memorabilia: No
Batteries Included: No
Shipping Weight (lbs): 1.4
Dimensions (in): 6.3 x 9.3 x 3.5
Warranty: 1 year warranty
MPN: ZVM30ENGBK
Model: ZVM30ENGBK
UPC: 054651119031
EAN: 0054651119031
ASIN: B000CS7U1C
Availability: Usually ships in 1-2 business days
Condition: Brand new, refurbished, never used. Box only opened to check contents. Contains player, earbuds, installation cd, usb cable, quick start leaflet. Excellent condition.
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| Customer Reviews:
 Creative > IPod July 1, 2008
2 out of 2 found this review helpful
I've always been against IPods, and buying a Creative has cemented that stance. I first had a Creative Zen 20gb, but unfortunately that one died from excessive exposure to static electricity. I tried to use CD Players, but after 8 months, I decided to give MP3 players another shot, and came across the Vision:M. 2 years later, it's still running like it came fresh from the factory. Battery life easily exceeds 10 hours, which is more than long enough to make it through a normal workday for me, and it can hold my present music collection, plus some videos. I can only hope that the newer Creative Zen is as reliable as this one is.
 Hard drive died after two weeks June 11, 2008
0 out of 4 found this review helpful
Just buy the freakin ipod. I wish I would have. Now i have a 200 dollar piece of plastic.
BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!! June 5, 2008
1 out of 3 found this review helpful
First unit we purchased had to be replaced, tech support STINKS. Replacement unit had to be replaced. These units lock up constantly. Creative is constantly putting recovery tools on their web site for you because they are unable to staff tech support that can help you through your unit's many problems. I would not purchase one of these units. BE SMART and don't throw your hard earned money away.
 Player is good until Creative Customer Support comes into the picture. May 30, 2008
2 out of 3 found this review helpful
This is a great player for what it cost (at the time, $250). Better than an iPod, for sure. However, the LCD breaks easily, and Creative Customer Support is some of the worst in the country. At least iPod stands behind their products; Creative doesn't. I was going to get the new flash-based 32GB Zen as a replacement, but I decided on the Microsoft Zune 80GB because I'd prefer to deal with mediocre software over miserable product support.
These are my experiences so far with Creative:
1.) I had a Creative Labs Zen Vision: M that served me well up until it somehow wound up with a cracked LCD. Customer support said it was because of pressure put on the screen, although I kept my baby nowhere near anything that could have done that kind of damage, i.e. book corners, sharp objects, etc. I actually think it was the long walks in cold air . They wanted me to pay $86 to fix it because it was "customer error". However, after some research, I found that this screen cracking was a very common problem; I found a page on Google looking for a way to repair it myself, and there were a few hundred comments from people all suffering the same thing with no clue as to where it came from. There's proof everywhere, but Creative absolutely refuses to stand behind their product and admit fault in shoddy workmanship.
2.) My uncle loaned me his Creative Labs Zen Sleek Photo while I saved money to buy a new player. After suffering problems with this, too (player just suddenly wouldn't be detected by the computer after two months of working correctly, another apparently common problem, and a day and a half's worth of trying to rectify the problem did nothing), I contacted customer support. However, because it was beyond a year after the purchase date of the player, -Creative no longer offered email support for the player.- Instead they turned me to their customer support section (which I had already been through multiple times), offered a $12.99 per half hour service with an "expert" on the phone, and recommended searching for third party websites. Finally, they had the nerve to plug one of their products at the end of the email.
Buyers, heed me: Creative product support is completely and entirely useless for anyone that doesn't have a warranty, and apparently anyone that does, too. I can understand not getting a replacement or free phone service for not being under warranty, but to outright not help customers and even penalize them for Creative's own poor workmanship is just ridiculous. I have gotten far better service for far less expensive products. Even Microsoft gave me a free month of Xbox Live as an apology after my out-of-warranty Xbox 360 kicked the bucket.
Buy your Zen, but remember that the point where your money is handed to Creative is the point at which Creative's interest in you ends.
Better than IPOD, no doubt May 22, 2008
1 out of 1 found this review helpful
I have had mine for over a year, this thing rocks. It is better than the IPOD simply because you just plug it in to your computer and it work, it donesnt any of that rubbish Itunes software that need to sync this and that. Itunes, is basically malware that takes over your system, with numerous process. You plug you Zen into anyones computer and share your music and files. I use it every day of my life, it did lock up on my once but I just googled the fix and everything was back to normal in a matter on minutes. I also bought the Cambridge Sound works docking station, which is also nice.
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