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| Visioneer xdm2625d-wu Documate 262 48-BIT Adf Duplex | 
 enlarge | Brand: Visioneer
Category: CE
List Price: $1,772.30
Buy New: $829.99
You Save: $942.31 (53%)
New (14) Refurbished (2)
Avg. Customer Rating:  4 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Shipping Weight (lbs): 17
Dimensions (in): 6 x 13 x 12.3
MPN: xdm2625d-wu
Model: xdm2625d-wu
UPC: 785414107391
EAN: 0785414107391
ASIN: B00077IMXI
Shipping: Eligible for Super Saver Shipping
Availability: Usually ships in 1 to 2 days
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| Customer Reviews:
 Fast scanner with few issues April 22, 2008
Currently have four of these scanners in our office, with the oldest about 3 years old. All work great. We get an occasional jam usually due to either a torn or wrinkled paper or the rubber pad that helps feed the documents is worn. We have to replace the pad about once a year on our most used scanner - over 20,000 scans/year. Easy to replace, pop the old one out, snap the new one in.
Software. Once its loaded it works great. Paperport can be a bit tempermental to get installed (one machine took three tries) but once installed we have had no problems. One exception - could not get the software installed on a machine running Vista Business. All our our machines, except the one, are running XP.
Overall, very happy and will be purchasing another one soon.
 the 262 is not recommended December 17, 2007
It has a 50 sheet ADF duplex but at any page even #50 (you have scanned 99 images) any paper jam, misfeed etc none of the pages will be transferred to your hard drive. That's right folks it reads a page analyzes it, thinks about it, and then reads the next page without saving the previous page in any form.
Sometimes (apparently randomly) the software that the 262 comes with (PaperPort) says that there is a paper jam and asks if you want to continue yes/no. If you say yes, it sits there. I once let it sit overnight. if you say no, it ejects the page (I thought it said it was jammed???) and then sits there. BTW guess how many of the previous scanned pages has it saved to your hard drive when it does this. That's right you guessed it NONE.
I cannot remember owning any other program that crashes as often or as poorly as PaperPort. This program is best described as a poor beta.
Sometimes it simply locks up the computer. Sometimes it blips right out -- completely disappears except for the processes that it leaves up and that you have to go into task manager and end each one individually. Sometimes it only locks itself up and all you have to do is control alt delete and end the Paperport application. I am sure that there is a special place for programmers who write programs this bad and particularly with this many bugs. The place would hopefully be where they have to actually USE their own program for eternity.
A gem, not a flawless gem, but a gem April 1, 2007
2 out of 2 found this review helpful
I have had this scanner for about a year. I've scanned over 20,000 pages (it counts for you). It has had some quirks, but rarely jams even with odd sizes. It scans the smallest receipts even (even smaller than its rated minimum spec, smaller than a business card), once you figure out where the tab is that senses the paper in the feed. It scans at the rated speed for me, really nice.
The quirks are more software related than hardware. For example, if there is a misfeed, again which is really rare, but when it does happen, sometimes the paperport program freezes, locking up my whole computer and I have to reboot the scanner to get it going again. Another software quirk that has been corrected: It has this great feature to autocrop to actual page sizes, which is very efficient to use because saved file size is directly related to scan dimensions. But when I first got it, this feature had a bug, so that it would only autocrop the first page of a batch; the following pages were not cropped, which made the feature nearly useless for multipage docs. This has been beautifully corrected with a driver update; now you can autocrop a batch of off-sized pages, whether they are all the same off-size, or all different sized. Super.
There is a lot of software that comes with this scanner, and none of it is the latest. In fact, the scanner has been out a couple of years, and I think it's still shipping with the same software as before, and it was not the latest when the scanner was first released. Some of the software is redundant, and some of it seems to have a high learning curve, and there is not really any guidance as to why you would use certain programs rather than others. Trial and error with them is frustrating. That being said, the software that I use the most with it, Paperport9, works beautifully and suits my needs. I scan everything to directly to searchable pdfs, occasionally move docs to MS Word for editing, and this one little machine has changed my whole approach to document handling. It's pretty small, and I keep it right on my desk in easy reach. The first place every single sheet of paper goes is in into the scanner, and is scanned directly to the computer "folder" where it belongs. I love it.
I'm looking now for a second one so I can do off site scanning. I thought maybe this model would cost less now and/or there would be a better one out. But I've looked hard and this is still the best choice in this price range, even though the street price seems to have actually gone up! What other piece of office electronic equipment has actually increased in price for the same model in the last 2 years? I guess I'm not the only who likes it.
I was glad see the prior reviewer returned his scanner and updated the review positively after receiving a replacement scanner. Looks like he got a lemon, but all is fine now.
 Unfortunate piece of frustrating junk...until the new scanner came April 28, 2006
7 out of 8 found this review helpful
It worked for a little while with only one paper jam per 3 scans. Now it is almost every single scan when a piece of paper jams. There is no rhyme or reason behind the paper jams (or at least I can find no pattern). I called Customer Support (which is only open until 4 PM PT) and they suggested replacing the Snap-In pad module and updating to the latest drivers. Done and done. No change. Now I need to go through the process of returning the scanner.
When it worked, it was amazing. The problem has always been that I cannot leave the scanner alone due to the high potential of paper jams. Also, when the paper jams occur, the scanner easily feeds all the papers waiting to be scanned through the scanner. Why can it not do that the first, second, third or tenth time, and have the paper scanned and not jammed?
Also, it appears that the Kofax software is simply trial software. Why include such a nice product without stating it is trial software? Why include it at all?
Lastly, and maybe the most frustrating, when paper jams, there is no way to recover the pages which have already been scanned; consequently, the entire scan needs to be redone--but of course, it will result in a paper jam 100% of the time. Yes, when the scanner jams once, it will jam again with the same papers to be scanned 100% of the time, no matter how many ways I change the way the paper is scanned.
I will return to this review when the return process is over and update it.
OK, it is May 16, 2006 and I have gone through the process of returning my scanner and getting a new one from Xerox. I change my mind and give this product 5 STARS!
So I told you I would be back to review this item after returning it and seeing how the new DM262 works.
I went to a UPS Store and had them pack and ship the scanner. It was received by Xerox on a Wednesday and I received back a new scanner (they do not have any refurbished models for this scanner, Customer Service said) on Friday of the same week. Amazingly fast.
The new scanner has no problems scanning. In fact, I missed taking out a staple from one stack of papers and an error was registered with the scanner, but it just kept scanning and pushing through the papers. In about 30-40 minutes of scanning (that is, me loading and unloading the scanner and the scanner scanning), I scanned more than 1,000 pages.
Also, I called Customer Service and they told me that the Kofax Software is not the trial--it is the full product and will not expire.
Every time I have called Customer Service, they have been respectful and helpful.
For all the above, I have changed my mind on the DM262 scanner.
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